Level 1 Helpdesk Support

6 days ago

Sydney, New South Wales, Australia Hawksworth Full time $60,000 - $70,000 per year

Position: Level 1 Helpdesk Support

Location:
Sydney CBD (near Wynyard Station)

Hours:
Monday to Friday, 8:30am – 5:30pm
for the 6 months probation period

*Starting salary is $60k and after your 6 months probation it jumps to $70k

*
You will also receive training and support to gain
Microsoft certifications.

This is a fantastic opportunity for an IT graduate to learn & develop your IT skills in a supportive and energetic team, and to have the chance to get your hands dirty with the newest & smartest tech in the industry. This is the ideal step for someone who is hungry and motivated to learn and who enjoys working in a collaborative environment with like-minded people.

About our client
:

Our client are a growing IT services business with a large and diverse customer base. Their small, energetic team works closely together to deliver outstanding support across a wide range of technologies, with a strong focus on
Microsoft 365
. They pride themselves on being proactive, approachable, and always striving to go the extra mile for our clients.

What will your day-to-day look like....

  • Act as the first point of contact for client IT issues via phone and email.
  • Provide Level 1 troubleshooting and technical support for Microsoft 365 and related systems.
  • Log, track, and manage support tickets through to resolution or escalation.
  • Perform daily and weekly checks on
    backup systems and security platforms
    , escalating any issues promptly.
  • Handle user lifecycle tasks including:
  • Creating new user accounts; Managing permissions and groups; Offboarding and deleting accounts

Must haves...

  • Basic understanding of
    networking and troubleshooting
    (IP addresses, connectivity, Wi-Fi, VPNs, printers).
  • Familiarity with
    Microsoft 365 apps
    (Outlook, Teams, OneDrive, SharePoint).

Nice to haves...

  • Experience with Active Directory or Microsoft Entra ID.
  • Exposure to backup and security platforms (monitoring or reporting).
  • Previous helpdesk or customer support experience.

If the above opportunity excites you and the timing is right, please send me your cv on here or email it to

I look forward to discussing the position with you over a call and giving you more information about our client.

Thank you for reading our advert and I hope we speak soon

office365 #helpdesk #customersupport #sydneycbd #graduates

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