ICT Customer Support Officer

7 hours ago

Sydney, New South Wales, Australia Aurumtek Pty Ltd Full time $60,000 - $80,000 per year

About the Company

Aurumtek Pty Ltd is a Sydney-based technology and digital solutions provider offering a comprehensive range of services including IT infrastructure management, cloud computing, cybersecurity, digital media, and creative design. The company supports a wide variety of corporate and SME clients across Australia by delivering high-quality, reliable, and tailored IT and digital solutions.

With a growing team of IT specialists, multimedia designers, and system engineers, Aurumtek is expanding its client support capacity to ensure smooth operation of both technical and digital systems for its business clients.

About the RoleWe are seeking a motivated and customer-oriented ICT Customer Support Officer to join our technical support team. The role will involve providing first-line technical assistance to end-users, troubleshooting system and network issues, and ensuring clients receive timely and efficient IT support across our managed service operations.

Key Responsibilities

  • Provide day-to-day IT helpdesk support to clients via phone, email, and remote access tools.
  • Diagnose and resolve hardware, software, and network connectivity issues.
  • Assist in the setup, installation, and configuration of computers, printers, and peripherals.
  • Escalate complex issues to higher-level IT engineers and ensure timely follow-up.
  • Maintain and update client support records and service tickets.
  • Collaborate with internal technical and creative teams to ensure smooth delivery of IT and digital projects.
  • Contribute to continuous improvement of customer service and IT operational processes.

Skills & Experience

  • Minimum 1 years' experience in IT helpdesk, system support, or customer service role.
  • Good understanding of Windows, macOS, and Microsoft 365 environments.
  • Familiarity with common networking concepts (LAN/WAN, IP configuration, routers, etc.).
  • Strong troubleshooting, analytical, and communication skills.
  • Ability to work autonomously and manage multiple priorities in a fast-paced environment.
  • Relevant qualifications in Information Technology, Networking, or a related discipline (Diploma or higher).

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