Customer Service Representative and Admin

7 days ago

Brisbane, Queensland, Australia WhipSmart Full time $60,000 - $90,000 per year

Company Description

WhipSmart is revolutionising mobility with sustainable solutions in Australia by offering cutting-edge electric vehicle (EV) novated leasing and commcerical finance solutions. Our mission is to accelerate the transition to sustainable mobility, providing affordable and environmentally friendly leasing options for individuals and businesses. We offer innovative novated leasing programs and tailored finance solutions to meet the unique needs of our clients, whether for personal use or corporate fleets. Committed to reducing carbon emissions, we contribute to a greener Australia through our expertise in the EV market and our customer-centric approach.

Role Description

This role could be part-time (3 days) or full-time (4 or 5 days) for a Customer Service Representative located in Brisbane, QLD, with one day a week work-from-home flexibility. The Customer Service Representative will be responsible for providing exceptional customer support, managing customer interactions, ensuring customer satisfaction, and enhancing the customer experience. Daily tasks include responding to customer inquiries, resolving issues, arranging reimbursements and maintaining a positive relationship with clients.

We run a ticketing system. It will be the responsibility of the person in this role to ensure all tickets are handled in a successful and timely manner. We are a customer-first business and our policy is that if our clients aren't happy, then neither are we.

In addition, the role will also include the support of the sales teams to assist to complete finance applications and collect documents and information from new clients.

Additional Role Options

If you have interest in any of the following areas, we could expand the role to include:

  1. Marketing
  2. Business Management
  3. Finance and Accounting
  4. Sales
  5. Social Media
  6. Video Production
  7. Personal Assistant to the CEO
  8. Digital Technology Rollout (software / AI)
  9. Feel free to make other suggestions based on your interests and experience.

Qualifications

  • Customer Service, Customer Support skills
  • Customer Satisfaction, Customer Experience skills
  • Effective communication and interpersonal skills
  • Ability to work independently and in a hybrid environment
  • Experience in the automotive or finance industry is a plus
  • High school diploma or equivalent; additional higher qualifications from Tafe and University is advantageous

Pay

Salary is dependent on experience. But approximately $60,000-$70,000 per annum base full-time (pro-rata if part time) plus profit share is the proposed amount for the right person. OTE $80,000-$90,000 inc bonus/profit share.

Please send through a recent CV and Cover Letter explaining why you are interested in the role and your past relevant experience and interests.

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