Customer Service Representative

Operating for over 10 years, Tecworks consistently delivers expert services with a personal touch. With locations in Sydney, Brisbane, Adelaide, and Perth, we strive to serve our clients and customers to the best of our ability.

Our customer service and technician teams have extensive experience addressing both hardware and software issues. We specialise in repairing devices from major global brands such as Samsung, Lenovo, and Asus. Our range of services is broad and designed to meet diverse requirements.

ABOUT THE JOB

Are you passionate about delivering exceptional customer service and creating memorable experiences for clients? Does the prospect of working with major global brands excite you? We have an exciting opportunity for a Customer Experience Representative based in our Banyo Office working closely with SAMSUNG on a permanent, full-time basis.

As a Customer Experience Representative at Tecworks, you will be the first point of contact for our customers, ensuring they receive the support and attention they deserve.

In this role, you will handle inquiries, resolve issues, and provide information. You will work with our main customer accounts and manage them to our exceptional standards. You will play a vital role in maintaining customer satisfaction by addressing their needs promptly and effectively. Our ideal candidate is a proactive problem-solver with excellent communication skills and a genuine desire to help people

ABOUT YOU

With your killer communication skills, you will explain technical concepts in simple terms, providing instructions, and documenting customer interactions.

You're collaborative and will work closely with technicians, service advisors, and other team members in office and across the country to coordinate repairs, communicate customer needs, and ensure smooth operations at the workshop.

To be successful you will also have:

• Prior experience in a customer facing, service oriented role
• Excellent organisation skills with a strong attention to detail
• Exceptional customer service skills with a passion for ensuring every interaction is professional, friendly, and solution-focused
• A solid email and phone etiquette
• Excellent planning and time management skills
• Initiative
• Prior experience in the IT, Mobile & Electronics industry is highly advantageous

You can:

• Ensure KPI's are met
• Escalate cases to our partners fast
• Be a wiz in booking in repairs and updating accordingly
• Build strong relationships with our clients
• Be everyone's favourite point of contact for repair service enquiries

WHAT WE OFFER

• A great company to work for, with opportunities to collaborate with big brand names
• Birthday Leave
• Service Awards
• Referral Bonus'
• Pet-friendly offices
• Annual flu vaccinations
• Proud provider of apprenticeship and traineeships
• A relaxed, fun culture with plenty of laughs and the occasional ping pong tournament
• Supportive management dedicated to developing your skills at TW and nurturing your unique talents to help advance your career

Tecworks is an equal opportunities employer. We encourage all qualified applicants to apply regardless of race, colour, religion, sex, national origin, or disability status. If you require any assistance during the recruitment process because of a disability, please enclose details within your application.

HOW TO APPLY

Superior service is our focus. We are determined to find vibrant and talented team members who are passionate about their job, enjoy their work environment, and strive for excellence in service.

If this sounds like you, please press APPLY NOW

Due to the high volume of applications we receive, only short-listed candidates will be contacted. For a confidential chat about this role, please email