Customer Service Representative

5 days ago

Brisbane, Queensland, Australia Bus 4x4 Group Full time $60,000 - $80,000 per year

Aftersales & Client Solutions Coordinator

  • Great Team & Culture,
  • Join at time of exciting growth,
  • Permanent Full-time Position

About Us.

The Bus 4×4 Group of Companies specialises in delivering innovative solutions to transport groups of people in off-road conditions, Comfortably, Reliably and Safely.

Australian-owned and globally-renowned, our people mover solutions lead the sector for Toyota HiAce and Coaster 4WD conversion products, accessories and parts. In Australia, we're proudly the preferred choice of 4x4 Conversions.

We're always moving forward and we're passionate about going the extra mile to deliver for our customers. Across our entire range and our full capabilities, our solutions give our customers More GO.

With significant investment and growth in the past few years, we have recently expanded our network, service offering and sales channels, both domestically and internationally.

As we continue our growth journey, we're looking for a committed, and engaged
Aftersales & Client Solutions Coordinator
to support our sales team.

Why Bus 4x4?

At Bus 4x4, our mission is to give our customers 'More Go' for their business: More Performance to move More People to More Places. This isn't just a motto — It's the driving force behind everything we do.

Our commitment to our employees is just as strong: More People. More Places.

This means we want to take all our staff on the journey, through supporting, encouraging, and empowering every employee to grow and succeed.

At Bus 4x4, you'll benefit from:

  • Access to EAP (Employee Assistance Program)
  • Company Superfund and Income Protection Insurance*
  • Free Access to Financial Planners*
  • Company-Wide Incentive Plan*
  • Training Allowance and Dedicated Mentorship
  • True Growth Opportunities
  • A Supportive and Encouraging Environment with a Strong Culture
  • *Eligible at the completion of probationary period

About The Role:

We are seeking a self-motivated and customer-focused individual to join our Client Solutions team. You'll play a vital part in supporting sales, coordinating technical and warranty processes, and assisting with key administration tasks that keep our business running smoothly.

Key Responsibilities

  • Customer Service – Build strong relationships with customers and distributors, manage enquiries, coordinate technical support and warranty processes, and keep customers informed every step of the way.
  • Internal Sales – Provide seamless support to the sales team, maintain accurate customer records in our CRM (MYOB), and assist with sales/purchase orders when required.
  • Administration – Support a range of administrative activities, from reporting to documentation updates, while contributing to continuous improvement initiatives across the business.

About You

You're a coordinator or admin who is looking for the next challenge.

Your skills will include,

  • Proven experience in customer service or internal sales
  • Excellent communication and relationship management skills
  • Strong organisational and problem-solving abilities with keen attention to detail
  • Proficiency in Microsoft Office and CRM systems (MYOB experience an advantage)
  • A collaborative team spirit, with the initiative to work independently when needed
  • Background in manufacturing, logistics, or transport (desirable)

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