Customer Service Representative

3 days ago

Brisbane, Queensland, Australia Coogee Full time $50,000 - $80,000 per year

Why Join Coogee

Founded in 1971, Coogee is more than just a business—we are a team of passionate professionals dedicated to delivering top-tier industrial, agricultural, and mineral processing chemicals across Australia and internationally. With operations in WA, Queensland, New South Wales, and Victoria, we provide chemical manufacturing, tank terminals, and transport services to a diverse client base.

We are proud of our robust team culture and long-term employment stability, with many team members having been with us for over 20 years. Our supportive work environment and dedication to career development make Coogee an excellent place to advance your future.

About the Role

We are seeking a permanent full-time Customer Service Representative to join our friendly Customer Service team working Monday to Friday from 8:30 am - 4:30 pm, to provide phone and email assistance to our customers. This role is to support and drive the development of Coogee for the future and ensure our customers have a positive and efficient experience.

As a Customer Service Representative, you will join a small, friendly and collaborative team responsible for all general customer service assistance to our Queensland and New South Wales customer base.

Key Responsibilities

  • Develop and maintain a thorough knowledge of Coogee's product range
  • Provide customer service to our existing customer base
  • Assist customers with their order placement and enquiries
  • Processing orders via phone and email
  • Answer inbound calls
  • Complete daily call cycles to a regular customer base
  • Contact customers via phone and email regarding orders and deliveries (e.g. customer queries; delivery allocations; proof of delivery)
  • Complete orders via our data system for our Accounts department to invoice
  • Ensure a high level of accuracy in data entry, customer records and delivery information
  • Liaise with internal and external stakeholders to optimise service
  • Assist with all general office duties to ensure efficiency
  • Work autonomously and as a part of a small committed team

The Successful Candidate Will Have

  • Previous experience in an office-based customer service role
  • The ability to build long-term internal and external relationships
  • Good levels of computer and administrative skills with proficiency in Microsoft Office
  • Excellent written and verbal communication
  • A positive and friendly demeanour with an excellent phone manner
  • Experience working in a fast-paced environment with time sensitive deadlines
  • The ability to prioritise work with excellent time management skills
  • A proactive, can-do attitude with a willingness to learn and progress skills
  • Experience in data management systems (highly desirable however training will be provided)

What We Offer

  • Competitive salary and financial incentives
  • Benefits and Perks
  • Wellness incentives
  • Social events throughout the year

How To Apply

Click "Apply Now" to submit your resume, or apply directly via email to  Please note that we are not engaging recruitment agencies for this position.

Coogee Chemicals is an equal opportunity employer committed to workplace diversity. Please note you must have the right to live and work in Australia. As part of the recruitment process candidates may be required to complete comprehensive compliance checks.

Applications are welcome directly from candidates only; recruitment agencies need not apply.

For more about us, visit 

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