Customer Service Representative

5 days ago

Brisbane, Queensland, Australia UES (INT'L) PTY LTD Full time $104,000 - $130,878 per year

Job Title: Customer Service Representative

Company: UES International

Location: Virginia QLD

About Us: UES International provides specialised industrial hardware, rubber, seating, furniture and fitout solutions for the truck, bus, rail and marine industries, as well as the recreational and emergency vehicle markets. Our products and solutions are found across Australia, New Zealand, South-East Asia, Europe, USA and Canada. We think globally and act locally to deliver bespoke solutions for our customers that meet requirements and exceed expectations. UES are dedicated to delivering exceptional customer experiences and are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Service Representative.

Job Description: As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding service and support, ensuring customer satisfaction and loyalty. This role offers a great work environment, with a mix of responsibilities as outlined below.

Key Responsibilities:

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Assist customers with inquiries, complaints, and technical support issues.
  • Process orders, returns, and exchanges efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to resolve complex customer issues.
  • Provide feedback and suggestions to improve customer service processes.

Requirements:

  • 1 + years' experience in a customer service role preferred but not required.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficient in customer service software and tech-savvy, with experience using CRM tools or similar systems (a plus).
  • Flexibility to work in a hybrid environment (remote and on-site).

Attitudes and Attributes:

  • Positive and proactive attitude towards customer service.
  • Empathy and patience when dealing with customer issues.
  • Strong work ethic and reliability.
  • Adaptability to handle a variety of customer interactions.
  • Enthusiasm for continuous learning and improvement.

Benefits:

  • Competitive salary and performance-based incentives.
  • Flexible work schedule with remote work options.
  • Health and wellness benefits.
  • Opportunities for career advancement within the company.

How to Apply: If you are passionate about providing exceptional customer service and meet the above requirements, we would love to hear from you Please submit your resume and a cover letter detailing your relevant experience.

Join UES International and be a part of a team that values excellence and innovation

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