Administration / Accounts Receivable Officer

**Location**: Aero Road, Ingleburn, NSW

**Position Type**: Full-Time, On-Site (No Remote Work)

**About Us**: Rojone is a dynamic company dedicated to providing top-notch products and services. We are seeking a detail-oriented and proactive Administration / Accounts Receivable Officer to join our team. This role is pivotal in ensuring smooth operations and excellent customer service.

**Job Summary**: The Administration / Accounts Receivable Officer is responsible for managing customer accounts, handling administrative tasks, and ensuring timely and accurate processing of orders and payments. This position requires a strong focus on customer service, data accuracy, and inter-departmental coordination.

**Key Responsibilities**:
**Customer Service and Communication**:

- Answer incoming calls and route them to the appropriate department (Sales, Purchasing, or other relevant teams).
- Assist with customer accounts receivable (AR) requirements promptly.
- Provide customers with invoice copies, statements, certificates of conformity (C of C’s), or proof of delivery as needed.
- Customer order acceptance, entry, amendment, freight negotiation, prepayment management & confirmation.

**Accounts Receivable Management**:

- Maintain and update customer records related to billing, statements, and orders.
- Contact customers regarding overdue invoices, credit terms, or credit limits.
- Verify that orders match billing to prevent invoicing errors.

**Return Management**:

- Assist with the return of supplies through the RMA (Return Merchandise Authorization) process.
- Ensure returned documents and RMA entries include all necessary details (original sales invoice, customer PO number, reason for return).

**Portal Management**:

- Manage customer portals for order processing, confirmation, and invoice posting.
- Handle different processes for each customer portal based on their specific setup.

**Statement and Credit Card Processing**:

- Process credit card payments, ensuring accuracy and secure entry of credit card details.

**On-Site Customer Interaction**:

- Greet customers visiting our office, offer refreshments, and notify relevant personnel of their arrival.
- Assist customer with on-site pickups or deliveries in conjunction with our warehouse

**Team Support**:

- Collaborate with Rojone team members and representatives.
- Liaise with management on problem accounts and customer feedback.
- Identify and recommend improvements for time-consuming processes.
- Deliver monthly or periodic statements to customers and suppliers.

**Additional Duties**:

- Attend training and perform additional duties as required by Rojone management.
- Be willing to cross-train into other administration roles, including purchasing and sales order entry.

**Qualifications**:

- Previous experience in accounts receivable or administration is highly desirable.
- Strong organizational and communication skills.
- Proficiency in using customer management systems and portals.
- Attention to detail and accuracy in handling financial data.
- Ability to manage multiple tasks and prioritize effectively.
- Basic understanding of credit card processing and secure entry practices.
- Willingness to learn and adapt to various administrative roles.

**Working Conditions**:

- This is an office-based position; remote work is not available.
- Occasional interaction with customers on-site.
- Full-time hours with potential additional tasks as required.

**Rojone is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Pay: $55,000.00 - $58,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Are you willing to work on-site full-time? (this role has no remote work available)

**Experience**:

- Accounts receivable: 1 year (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person