Customer Service Representative

2 weeks ago

Brisbane, Queensland, Australia Youi Full time $50,000 - $80,000 per year

Join our team in Client Services, where you mission is to provide outstanding service to new and existing clients. This is an opportunity to be part of something special, based at our Chermside office. We are looking for driven individuals to deliver awesome customer service Youi is known for. Every day presents new challenges and opportunities, ensuring that your journey with Youi is anything but ordinary. This role has a strong focus on sales and offers a pathway to build a rewarding career.

About The Role

  • Onsite and full-time, with full training provided
  • Engage with customers, addressing general queries
  • Amend existing policies while setting up new ones
  • Promote the perks of our products and services to current and new customers
  • Offer personalised insurance that perfectly fit the customer's requirements
  • Actively listen and tailor policies to meet customer needs
  • Work towards sales and performance targets

About You

  • Passionate about delivering exceptional customer experiences
  • Outstanding interpersonal communication skills
  • Driven to succeed in a sales-focused role
  • Adaptable, resilient and eager to learn
  • A confident and positive attitude
  • Thrive in an engaging and dynamic team environment

Don't tick every box? Don't worry

Whether you're a seasoned customer service pro or new to the game and ready for a challenge, we want to hear from you. Enthusiasm and a can-do attitude go a long way here.

Why Youi?

We continue to challenge the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded.

Perks and Benefits

  • Great work/life balance with set start/finish times
  • 22 days annual leave, plus volunteer leave, and yearly salary reviews
  • Career progression opportunities – we believe in promoting from within
  • Paid induction training and ongoing career development
  • An awesome work culture that encourages creativity and celebrates diversity
  • Ideally located surrounded by numerous eatery and retail options
  • Discounted insurance products
  • Discounted gym memberships through Fitness Passport
  • Free skin checks, flu jabs, and wealth mastery sessions
  • Newly renovated building
  • End of trip facilities
  • Casual dress code
  • Parking options

Ready?

If yes, we want to hear from you We balance professionalism with a healthy dose of fun. We take our business seriously but not ourselves. Apply now to join us at Chermside and experience work that's a little more you-shaped.

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