Senior Customer Administration Officer

1 week ago

Sutherland Shire, Australia Sutherland Shire Council Full time $72,921 - $81,000 per year

Join Our Customer Service Operations Team

  • Support the Customer Service Operations team in delivering outstanding services
  • Opportunity for growth and development within a collaborative environment
  • Contribute to the efficient management of information flow
  • Work with a dynamic team dedicated to achieving excellence

At Sutherland Shire Council, we are committed to serving our community with integrity and excellence. Join us in making a positive impact every day

As a Senior Customer Administration Officer, you will play a crucial role in supporting the Customer Service Operations team in delivering the Customer Strategy and essential services to our community.

About The Role

As a key member of the team, you will be responsible for efficiently handling customer enquiries, processing incoming correspondence, and ensuring all information is accurately classified and captured in relevant systems.

Who We Are Looking For

Are you an experienced administrator with a strong eye for detail and a commitment to confidentiality? We're looking for someone who can bring their expertise in managing correspondence and records to a fast-paced, professional environment.

You'll ideally have:

  • Extensive experience in administration, with a focus on triaging and organising incoming correspondence.
  • A strong understanding of document naming conventions and structured storage systems.
  • Proven experience working in an industry where privacy and confidentiality are essential.
  • A proactive and organised approach to managing sensitive information and supporting team operations.

If you have a proactive mindset, excellent communication skills, and a team-oriented approach, you are the ideal candidate for this role

Join our Team and Grow with Us

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council

  • Apply by responding to our online application questions and submitting your resume outlining why we are a great fit.
  • Get your application in by 11.59pm:
    Sunday 28th September
    2025
  • Package:
    $72,921 - $81,668 gross p.a. plus 12% superannuation
  • Hours of work:
    Temporary Full Time. Opportunity expected to be available for up to 12 months. Applicants interested in part time hours will also be considered. You will have the option of a 19 day month through Council's flex system.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

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