Customer Service Officer

Make a meaningful impact right here in your community.

Sutherland Shire Council are seeking Customer Service Officers who are passionate about helping others and creating positive experiences in our Leisure Centres.

Permanent and temporary opportunities available.

At Sutherland Shire Leisure Centres, we're more than just pools and gyms — we're a vibrant community space focused on health, wellbeing, and connection. As a Customer Service Officer, you'll be the friendly face welcoming visitors as they enter our Leisure Centres, addressing their needs, and ensuring our centres operate seamlessly.

• Be the first point of contact for customers as they arrive Deliver warm welcomes and lasting first impressions
• Handle customer enquiries, bookings, and payments using our digital systems
• Keep reception areas tidy, professional, and inviting
• Assist with customer feedback and help resolve issues with a smile
• Support daily admin tasks that keep our centres running like clockwork

We want people who love people You'll thrive in this role if you have:

• Experience in a fast-paced customer service or reception environment
• Great communication and conflict resolution skills
• Confidence using POS systems and handling transactions
• A calm, organised, and solutions-focused approach

If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you

At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution. Our team is dedicated to making a positive impact in the community, and we're committed to your personal and professional growth.

Take the next step in your career and be part of a team that celebrates new ideas and solutions

If you're ready to embark on an exciting journey with us, please submit your application today Let's work together to create memorable experiences for our community.

Join our Team and Grow with Us

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit
• Get your application in by 11.59pm: Wednesday 12th November 2025.
• Interview date: Interviews will be facilitated within two weeks of advert closing.
• Package: $58,545 - $61,927 (full time equivalent) gross p.a. plus 12% super.
• Hours of work: Permanent part time positions available from hours per week. Temporary part time position available 20 hours per week, expected to be available until May 2026. Shifts available depending on the varying operational needs of the Leisure Centres.
• Applicants must be willing to work hours across a 7 day a week spread, across all 3 Leisure Centres, operating from 5am – 9pm (Monday-Sunday). Applicants must be prepared to be available for one weekend shift per week.
• To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Adam Dransfield, Team Leader Customer Experience, for any job specific enquiries.

Lucille Kilshaw, Talent Acquisition Business Partner, can assist with any recruitment related enquiries.

Council is a Child Safe Organisation and is committed to ensuring the NSW Government's Child Safe Standards are incorporated in our procedures, practices, programs, and events.

Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.

Watch the video to hear from our people about the wide range of projects we're delivering for our community.

It's a great time to join our team and do work that matters.