
Customer Experience Business Partner
6 days ago
Things We’ll **Trust** You With:
- Supporting business units and senior management to deliver Council's Customer Experience Strategy.
- Ensuring customer experience outcomes, initiatives, policies and procedures are implemented in a timely and successful manner.
- Providing expert advice, support, resources and training.
- Reviewing and evaluating current practices to identify pain point areas and allow for continual improvement.
- Coaching business units in effectively managing escalated or complex customer enquiries.
Things You’ll **Do**:
- Work as part of the Customer Strategy and Improvements Team to ensure Council is delivering high quality customer service.
- Utilise data and insights to enable customer centric decision making.
- Collaborate with and provide strategic advice and coaching to senior management and business units.
- Support change through a collaborative approach.
- Develop and deliver training programs and resources that uplift a customer centric culture throughout the business.
***Things You’ll **Be Proud** Of:
- Being an advocate for positive customer experiences.
- Having an awareness of new and effective ways to enhance the customer experience and build customer trust and confidence in Council.
- Success in supporting change projects and being agile and responsive in your work.
- Showcasing Council’s values in all that you do - Collaborate, Achieve, Respect, and Evolve
- Working for an organisation which has our community at the heart of all that we do.
The **Fine** Print:
- **Package**:$93,000 - $99,000 gross p.a. plus 11% superannuation.
- **Hours of work**:Permanent Full Time 35 hours per week with option of 19 day month flexitime arrangement.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
Keen To **Learn** More?
- Click on the link to check out the Position Description
-
Customer Experience Business Partner
6 days ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Supporting business units and senior management to deliver Council's Customer Experience Strategy. - Ensuring customer experience outcomes, initiatives, policies and procedures are implemented in a timely and successful manner. - Providing expert advice, support, resources and training. - Reviewing and evaluating current...
-
Learning Experience Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full timeWe are seeking a passionate **Learning Experience Business Partner** to join our team. In this role, you will design, develop and deliver engaging digital and blended learning experiences that support our employees’ skill and capability development. Things We’ll **Trust** You With: - Creating contemporary and scalable learning solutions on our Learning...
-
Finance Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Providing valuable and insightful financial analysis for projects, proposals and business cases. - Driving improved unit performance by partnering with key stakeholders to develop improved strategies, actions and reporting. - Showcasing and sharing your technical skills. - Utilising your exceptional communication and...
-
Property Business Partner
6 days ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Property Business Partner**: - Join a dynamic team in the Sutherland Shire, where your contributions will drive success! - Be part of a company that champions professional growth and development. - Work in a collaborative environment that values your expertise and ideas. - Enjoy a competitive salary package and a range of fantastic employee...
-
Property Business Partner
2 weeks ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Make a Difference in Your Community** Are you passionate about enriching your community through effective property and land management? Do you thrive in a collaborative environment where your expertise can truly make an impact? If so, we want you to join our team as a Property Business Partner at Sutherland Shire Council. **Exciting Opportunity in...
-
Property Business Partner
2 weeks ago
Sutherland Shire, Australia Sutherland Shire Council Full time**Make a Difference in Your Community** Are you passionate about enriching your community through effective property and land management? Do you thrive in a collaborative environment where your expertise can truly make an impact? If so, we want you to join our team as a Property Business Partner at Sutherland Shire Council. **Exciting Opportunity in...
-
Team Leader Customer Experience
2 weeks ago
Sutherland Shire, Australia Sutherland Shire Council Full timeLead a passionate team to deliver exceptional customer experiences. - Drive innovative strategies that enhance community engagement. - Shape the future of leisure services through strategic thinking and collaboration. - Join a supportive environment that prioritises personal and professional growth. **Join Our Vibrant Community** At Sutherland Shire...
-
Digital Customer Experience Advisor
4 days ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Managing the customer experience (CX) across our digital communication platforms and processes for Council. - Being the voice of our customer - Contributing to Council's strategies as the thought leader in all things CX across our digital channels related and the positive impact they will have on customers - Setting the...
-
Digital Customer Experience Advisor
4 days ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Managing the customer experience (CX) across our digital communication platforms and processes for Council. - Being the voice of our customer - Contributing to Council's strategies as the thought leader in all things CX across our digital channels related and the positive impact they will have on customers - Setting the...
-
Property Business Partner
1 week ago
Sutherland Shire, Australia Sutherland Shire Council Full timeThings We’ll **Trust** You With: - Providing proactive and strategic support in the management of Councils’ diverse property portfolio. - Being accountable for achieving outputs, having a strong customer focus and working collaboratively with others. - Being an ambassador for Sutherland Shire Council and demonstrating our values. Things You’ll...