Forum Community Manager

About The Commons

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds—working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

Forum, our aspirational sister-brand, was born from the same ethos—where elevated design, curated experiences, and empowering environments create space for professionals to thrive at the highest level.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you'll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

About the Role

Are you a master at building connections and creating engaging communities? The Commons is seeking a passionate and creative Forum Community Manager to take one of our vibrant spaces to the next level. As the Community Manager, you'll be the heartbeat of our community, responsible for fostering a supportive and collaborative environment where professionals from various industries can thrive together. We believe that a successful community goes beyond providing shared office spaces. We're looking for someone who understands the power of cultivating an inclusive and dynamic community. Your enthusiasm for connecting with others, your knack for organising engaging activities, and your ability to foster a sense of belonging will be key in making The Commons the go-to destination for professionals looking for more than just a desk.

About You

You're an energising presence who thrives in dynamic environments and leads with heart, purpose, and initiative. You're not just a people person—you're a people champion. Whether it's remembering someone's coffee order or connecting a freelancer with their next big client, you have an innate ability to make people feel seen, supported, and empowered. You believe that a workspace should be more than just four walls—it should be a community, a launchpad for ideas, and a place where every member feels they belong. Your leadership style is inclusive and hands-on—you roll up your sleeves, inspire your team, and deliver experiences that make The Commons feel like a second home for its members.

You're confident managing operations and people, unflappable under pressure, and consistently solutions-focused. You get a buzz from juggling competing priorities, whether it's onboarding a new member, managing facilities, or planning an after-work event that everyone talks about. You don't just thrive in fast-paced environments—you elevate them

The main duties of the role include but are not limited to the below:

Key Responsibilities:

Member Experience

• Consistently deliver a high level of customer service to out members & guests
• Act as main point of contact for all members
• Facilitate introductions and relationship-building initiatives
• Have a thorough understanding of all members and their businesses
• Drive initiatives to support their growth
• Proactively manage and resolve issues to maintain a united community & space

Events

• Oversee the execution of all events to ensure they align with The Commons' brand & quality standards
• Collaborate with internal teams and external partners to deliver high-quality experiences
• Ensure events run smoothly & Team is supported throughout

Facilities Management

• Ensure that the building is fully operational
• Resolve all maintenance issues by reporting to the Operations Team
• Arrange quotes, liaise with contractors & schedule required maintenance work
• Coordinate workload of the wider Community Team
• Ensure a consistently pristine and detail-oriented workspace environment

Daily Operations

• Oversee the smooth day-to-day running of the space to ensure an exceptional member experience
• Manage the schedules, workload, and communications of the Community Team
• Communicate upcoming changes/ initiatives to members and Team
• Support the delivery of weekly events
• Continuously identify opportunities to improve workflows & service quality

Management and Leadership

• Manage daily workload of the Community Team
• Develop team capability through training and development
• Mentor & engage Team by coaching them for success in their career path
• Conduct Performance Reviews as well as provide regular feedback
• Train new staff members with support from State Community Manager

Sales

• Conduct tours of the space and drive new sales
• Inductions, on-boarding and off-boarding
• Manage membership changes within the existing community
• Negotiation of memberships

Retention

• Foster long-term member relationships to maintain high occupancy and community stability
• Regularly assess service offerings and member feedback
• Identify opportunities for improvement and enhance retention
• Ensure adherence to membership policies, including notice periods & cancellation procedures
• Proactively communicate any potential membership changes to Management and re-engage previous enquiries to drive reactivation and growth.

Required Skills & Experience

• 5+ years of experience in Flexible Workspaces, Hospitality, or Retail Management
• Proven ability to build and nurture meaningful relationships with diverse stakeholders
• Skilled in identifying growth opportunities
• Exceptional interpersonal and rapport-building skills
• Natural ability to connect and engage
• Thrive in fast-paced environments, effectively balancing competing priorities with a solutions-focused mindset
• Highly organised with excellent time management and acute attention to detail
• Sales & negotiation ability
• Impeccable written & verbal communication skills

Benefits of working at The Commons

• Employee Assistance Program
• Quarterly team dinners & generous awards
• Ability to work across different locations
• Birthday & anniversary gifts
• State social committees
• Weekly events program e.g. breakfast club, yoga & drinks
• Additional paid maternity leave
• Exclusive annual Halloween party
• Subsidised flu shots
• Work travel opportunities
• Community Managers retreat
• Further education program
• Bonus scheme for member-facing roles

Values

All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:

• Putting our members first
• Fostering our community
• Working together as a team
• Constantly learning and growing