Hospitality Customer Service Manager and Community Engagement Officer

4 days ago

Batemans Bay, New South Wales, Australia White Now Consulting Full time $90,000 - $120,000 per year

Join Batemans Bay Soldiers Club in this dual role combining service excellence leadership with hands-on community engagement. Mentor and inspire your team to deliver outstanding customer experiences, while representing the club across local forums and initiatives. You'll drive club grants and sponsorships, strengthen ties with community groups, and help shape our club's enduring impact in Batemans Bay.

What You'll Do:

  • Lead, train, and motivate staff for exceptional hospitality and service standards.
  • Represent our club at events, forums, and with community stakeholders.
  • Develop and coordinate engagement programs, club grants, sponsorships, and volunteer activities.
  • Manage daily venue operations to ensure efficiency, professionalism, and consistency.
  • Gather feedback and foster continuous improvement in our customer service approach.

About You:

  • Approachable, flexible, and passionate about service.
  • Experienced in hospitality, customer service, and/or community roles.
  • Excellent communicator and problem solver, skilled at building strong local relationships.

Our Commitment:

Our commitment to the community extends beyond providing a welcoming club environment. Batemans Bay Soldiers Club actively champions local sports teams, funds and coordinates club grants for community improvement, and supports a range of local events and charitable activities. In this role, you will be central to amplifying those contributions—building connections with local groups, helping drive volunteer programs, managing partnerships, and representing the club's reputation for service and social responsibility. Every day, this role will involve turning our club's values into real outcomes for our community, ensuring positive and lasting impact for Batemans Bay residents and organisations.

Apply now and tell us why you'd be great for this role

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