Customer and Operations Officer

Vacancy No

VN443

Vacancy Name

Customer and Operations Officer

City

Abbotsford

State

Victoria

Employment Type

Permanent

EFT

Full Time

Duration

Ongoing

Job Details

• Make a meaningful difference in the lives of children and families
• Full time permanent opportunity with a NFP organisation based in Abbotsford, on-site parking available
• $ $43.02 p/hr + Super + Salary Packaging up to $15,900

About the opportunity

We're looking for a proactive and organised Customer and Operations Officer to join our team In this vital role, you'll help keep our organisation running efficiently by providing high-quality business operations, facilities, and fleet administration support.

As part of the Performance, Planning and Operations team, you'll play a key role in the smooth day-to-day running of our sites, vehicles, and operational systems. You'll coordinate fleet operations, support facilities management across multiple locations, and assist with purchasing, asset management, and operational logistics. You'll also contribute to data capture and reporting that supports planning and ensures our workplaces remain safe, functional, and efficient.

Australian Childhood Foundation

The Australian Childhood Foundation is a leading not-for-profit organisation dedicated to supporting children and young people to recover from the impacts of abuse, neglect, and family violence. We provide specialist therapeutic services, advocacy, and education programs underpinned by the latest research in neuroscience, attachment, and trauma. Our work is driven by a commitment to creating safe, supportive environments where every child can thrive.

About you - Key Selection Criteria:

• Qualification or relevant experience in a similar role relating to Fleet Management, Facilities, Procurement and/or Administration.
• Previous employment in the not-for-profit sector.
• Experience in data entry and reporting.
• A collaborative and positive working style and an ability to collaborate with multiple teams.
• Excellent time management skills, including capacity to prioritise workload.
• Familiarity with a range of financial and other relevant software.
• Demonstrated commitment to a learning culture and continuous improvement.
• Demonstrated capacity to establish and maintain effective relationships / partnerships with other agencies and key stakeholders, both internally and externally.
• Demonstrated ability to work flexibly and responsively in a dynamic environment.
• Ability to work independently and within a small team on own initiative, demonstrating resourcefulness and managing competing priorities.
• Personal values consistent with the values of the organisation.
• A current driver's license or equivalent.
• A valid Working with Children Check or equivalent.

What we offer

• Salary Packaging – Increase your take-home pay with up to $15,900 of tax-free benefits.
• Wellbeing Support – Access to confidential Employee Assistance program
• National Network – Connect with a passionate professional community across Australia.
• Values-Driven Culture: Be part of a trauma-informed, child-focused organisation that puts children's needs and voices at the centre of everything we do.
• Real Impact – Contribute to innovative programs that create meaningful change for children, young people and families.

To learn more about our work and the impact we're making for children and families, please visit:

To Apply:

If you are interested in making a difference in the lives of children, please click APPLY and attach a copy of your current resume along with a cover letter, addressing each of the Key Selection Criteria.

For a copy of the Position Description please visit: PD - Customer and Operations

Applications close on 19 November 2025, unless a suitable candidate is appointed earlier.

Australian Childhood Foundation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment including National Police Check, Working with Children Checks and additional State based program checks.

Australian Childhood Foundation is an Equal Opportunity Employer. Aboriginal and Torres Strait Islander peoples, people with cultural and linguistically diverse backgrounds, and people with a disability are strongly encouraged to apply. Members of the LGBITQ+ community are strongly encouraged to apply.