Medical Administrator

2 weeks ago

Brisbane, Queensland, Australia Medilinks Access Full time $104,000 - $130,878 per year

Position: Permanent Full-time

Location: Hybrid working arrangement

About Medilinks:

Medilinks is a leading private psychiatry business that specialises in providing

exceptional healthcare services to Veterans in Australia. We're passionate about the work we do and are looking for a like-minded individual to join our dedicated team.

Key Responsibilities

  • Manage and coordinate client scheduling for psychiatric assessments and consultations
  • Act as the first point of contact for all client queries via phone and email
  • Create, update, and manage client records and documents with utmost accuracy
  • Liaise between medical staff, clients, and external key stakeholders
  • Provide an excellent standard of customer service to ensure client satisfaction
  • Utilise a CRM to manage, track and report on client interactions
  • Utilise Patient Management Software
  • Handle confidential information with discretion
  • Maintain an organised, efficient, and up-to-date administrative system
  • Have an eye for detail and conduct Quality Assurance activities on the reports

Essential skill sets

  • Minimum of 2 years of experience in medical administration, preferably in psychiatry or veteran
  • healthcare
  • Experience working with the Department of Veteran Affairs
  • Exceptional communication skills—both verbal and written
  • Strong attention to detail.
  • Experience with CRM and PMS software is desirable
  • Previous experience in handling medico legal reports preferred
  • Must be proficient in Microsoft Office Suite and Google Workspace
  • Ability to work in a fast-paced environment and manage multiple tasks efficiently

Key Competencies

  • Customer Service Excellence
  • Attention to Detail
  • Teamwork and Collaboration
  • Communication Skills
  • Agility

To read more about Medilinks, visit our website -

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