senior administrator
7 days ago
My client is a leading private psychiatry business that specialises in providing exceptional healthcare services to Veterans in Australia. They are very passionate about the work they do and we are now looking for a like-minded individual to join their dedicated team
Key Responsibilities:
- Manage and coordinate client scheduling for psychiatric assessments and consultations.
- Act as the first point of contact for all client queries via phone and email.
- Create, update, and manage client records and documents with utmost accuracy.
- Liaise between medical staff, clients, and external key stakeholders.
- Provide an excellent standard of customer service to ensure client satisfaction.
- Utilise a CRM to manage, track and report on client interactions.
- Utilise Patient Management Software
- Handle confidential information with discretion.
- Maintain an organised, efficient, and up-to-date administrative system.
- Have an eye for detail and conduct Quality Assurance activities on the reports.
- Process patient billing accurately using Practice Management Software.
- Generate, reconcile, and submit invoices and claims (Medicare/DVA).
- Monitor and follow up on outstanding accounts to ensure timely payments.
- Maintain compliance with medical billing regulations and organisational policies.
Requirements:
- Experience working with Veterans highly regarded
- Experience working in Medical, specifically Private Psychiatry preferred
- Exceptional communication skills—both verbal and written.
- Strong attention to detail.
- Experience with CRM and PMS software is desirable.
- Previous experience in handling medico legal reports preferred.
- Must be proficient in Microsoft Office Suite and Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Experience with medical billing processes using Practice Management Software essential.
- Knowledge of Medicare, DVA, and private billing workflows desirable.
- Strong numerical accuracy and attention to detail in financial transactions essential
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