Medical Admin Assistant

3 days ago

Brisbane, Queensland, Australia AHP Medical Full time $60,000 - $80,000 per year

A fantastic opportunity to join a leading private psychiatry business that supports the mental health and wellbeing of Australian veterans. As the Medical Administrator You will play a vital role in ensuring smooth operations and high-quality support for both clients and clinicians. From managing enquiries and coordinating documentation with the Department of Veterans' Affairs (DVA), to maintaining accurate records and assisting with marketing leads, you'll be at the heart of a team dedicated to making a real difference in the lives of veterans.

Key Responsibilities

  • Assist with the qualification of incoming marketing leads by gathering key information necessary for the client to progress
  • Monitor the administration inbox and ensuring that each marketing email is actioned and responded to in a timely manner
  • Coordinate with DVA via phone call and email regarding documentation
  • Ensure all veteran records and files are up to date and accurately maintained on both Sharepoint and via the Patient Management System
  • Complete accurate and regular audits of the client deals in the CRM system
  • Utilise a CRM daily for the management of the workflow
  • Act as the first point of contact for marketing or regular enquiries
  • Format documents
  • Conduct audits
  • Work collaboratively in a team environment
  • Support the Senior Client Liaison Managers with adhoc tasks
  • Take on various administrative projects as directed by the Operations Manager.
  • Complete all ad-hoc tasks directed by the Operations Manager
  • Remain agile as the role is ever evolving

Qualifications

  • Exceptional communication skills—both verbal and written
  • Previous outbound call experience desirable
  • Strong attention to detail
  • Experience with a CRM tool is desirable
  • Previous experience in administration preferred
  • Ability to work in a fast-paced environment and manage multiple tasks efficiently

Key Competencies

  • Customer Service Excellence
  • Attention to Detail
  • Teamwork and Collaboration
  • Communication Skills
  • Adaptability
  • Confidentiality and Integrity

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