Front Office Manager

1 day ago

Sydney, New South Wales, Australia Teachers Health Fund Full time $35,000 per year

Join Our Dental Team as a Front Office Manager

Location: Surry Hills Health Centre (just a 5-minute walk from Central Station).

Employment Type: Permanent Full-Time  

Hourly rate: Up to $35 per hour (depending on experience)

We are seeking a highly experienced Dental Front Office Manager to lead the reception team at our busy Surry Hills Health Centre, located just a short 5-minute walk from Central Station.

About the role

This is a true leadership role - ideal for someone with prior experience managing the front desk operations of a dental practice who is ready to step into a key position in a respected, multi-disciplinary healthcare organisation. If you're someone who thrives in a fast-paced environment, is confident in decision-making, and has a deep understanding of both patient care and operational efficiency, we'd love to hear from you

What you'll be doing:

  • Managing and supervising all front desk operations for the dental team
  • Leading a team of receptionists, including rostering, mentoring, performance feedback, and professional development
  • Overseeing the effective scheduling of patient appointments to maximise utilisation
  • Ensuring exceptional customer service delivery to patients and Health Fund members
  • Handling financial reconciliation, reporting, and front-office compliance
  • Driving improvements in front-desk workflows and patient experience
  • Collaborating with the Dental Practice Manager and senior leadership to support practice-wide goals

About you:

  • Has at least 2 years of experience managing the front-of-house of a dental practice
  • Has directly supervised or led a team of dental receptionists
  • Is deeply familiar with dental appointment scheduling, financial reconciliation, and reception protocols
  • Has advanced proficiency in Oasis or similar practice management software
  • Possesses excellent communication skills and a professional, warm manner
  • Has strong organisational skills and can multitask under pressure
  • Understands the importance of both patient care and operational efficiency

What we offer:  

  • Up to $35 per hour, commensurate with experience
  • 6 weeks annual leave
  • No late nights
  • A positive and supportive team culture in a values-driven not-for-profit organisation
  • Opportunities for professional development and leadership growth
  • A convenient central location close to transport, cafes and shops
  • The chance to make a real impact in a high-quality, patient-focused practice

Ready to take the lead?

We are actively recruiting for this critical leadership role and are looking for the right candidate to start as soon as possible. If you meet the criteria and are ready to bring your experience to a centre that values quality and collaboration, apply now

How do I apply?

Click APPLY NOW and send in your updated CV and an (optional) cover letter, telling us why you would be a good fit for the role.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with

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