CTP Claims Support Officer

2 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time $85,000 per year

We're looking for a motivated CTP Claims Support Officer to join our Claims Operations team. In this role, you'll provide essential administrative and support services across our CTP & Personal Injury Insurance teams, helping us deliver a seamless experience for customers.

What you'll do
  • Process & manage incoming mail: scanning, indexing, distributing, archiving, and resolving return-to-sender/unidentified mail.
  • Review & classify CTP & PI insurance documents to ensure accurate allocation.
  • Prepare, proof & dispatch outgoing correspondence to support claim lodgement & ongoing management.
  • Handle sensitive claim information (e.g. medical records) with confidentiality and care.
  • Support audits, reviews, and general administrative tasks as required.
  • Maintain personal performance data while contributing to a positive, collaborative team culture.
  • Support process improvements, training & assist other areas when needed.
What you'll bring
  • Strong attention to detail with analytical & problem-solving skills.
  • Clear, confident communication (both written & verbal).
  • Customer-first mindset with a focus on accuracy & timely service.
  • Proficiency with Microsoft Office & ability to learn internal systems quickly.
  • Effective planning, organisation & prioritisation skills.
  • Adaptability to change & a proactive approach to teamwork and development.
What we can offer you
  • Salary: $79,500 (inclusive of 12% super).
  • Leave benefits: Annual leave, flexible leave options, parental leave (20 weeks full pay or 40 weeks half pay), personal & loyalty leave.
  • Hybrid working: Blend of on-site and work-from-home.
  • Work-life balance: Time & support to thrive both professionally & personally.
  • Staff discounts: Across Suncorp brands (AAMI, Shannons, Apia & more retailers.
  • Recognition & rewards: Programs to celebrate your contribution.
  • Career growth: Ongoing training, development, and clear pathways to progress.
  • Inclusive workplace: Diverse, supportive, and values-driven culture.
  • Community involvement: Opportunities to join initiatives like Spirit to Cure.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why join us?

At Suncorp, our ambition is simple – deliver the best outcomes for our customers, our people & the communities we serve. We'll support you with the right environment, tools & opportunities to grow your career while making a meaningful impact.

Chase the sun. Apply online today.

Advertised: 29 Aug 2025 AUS Eastern Standard Time

Applications close: 07 Sep 2025 AUS Eastern Standard Time

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