Quick Resolution Claims Support Officer

1 week ago


Sydney Inner Suburbs, Australia Suncorp Group Full time

At Suncorp, we are a leading insurance company across Australia and New Zealand with a workforce as diverse and inclusive as our customers.

We are customer obsessed and truly care about helping our customers, which is why we want the very best people to come work with us to achieve meaningful outcomes for injured customers in **CTP Personal Injury Claims**.

This role will start **16**th** of June 2025.**

**Your New Role**

As a **Quick Resolution Claims Support Officer**, you will be responsible for answering inbound calls and assisting customers that have been injured in a motor vehicle accident. You will offer first call resolutions to our customers and service providers, and filter calls to Claims Advisors.

Your duties will include:

- Answering inbound phone calls and providing excellent customer service
- Assist customers and service providers with clear and concise information
- Case noting phone calls and leave follow up information for Claims Advisors
- Liaise with other team members to ensure complex queries are set for follow up
- Understanding the general overview of claims management, timeframes and legislation
- Maintaining strong compliance requirements for both internal and external audits

**About You**
- Strong customer service focus with an upbeat personality and fantastic phone manner
- Proactive mindset and drive to help others at a vulnerable time in their lives
- Excellent computer skills and ability to learn new systems
- Resilient, confident and willing to learn in a continuous changing environment
- Ability to manage in a fast paced and high-volume space

**About Suncorp**

We believe in setting you up for success and we want to empower our workforce and elevate your career with us. This starts with a highly supportive **4-week training program** to equip you with the foundation of being a Quick Resolution Claims Support Officer prior to being deployed into your designated team.

Some other benefits include:

- Being part of a team that’s inclusive, supportive, and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- Hybrid Working - Giving you work life balance to gain a mix of working from home and in the office
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Hundreds of employee discounts and rewards across multiple industries such as retail, tech, travel, health and wellbeing - along with discounts across our brands.

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 06 May 2025 AUS Eastern Standard Time
**Applications close**: 16 May 2025 AUS Eastern Standard Time



  • Sydney, Australia Resolution Life Full time

    About Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life...


  • Sydney, Australia Resolution Life Full time

    About Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    **We have multiple exciting opportunities for Claims Support Officer to join our Team in Sydney. These roles are 6-month contact opportunities.** **Position Overview**: - **Job Title**: Claims Support Officer - **Location**: 10 Shelley Street, Sydney 2000 - **Salary**: $76,400 inclusive of 11.5% Super - **Work Arrangement**: Hybrid role with mix of Work...

  • Case Manager

    16 hours ago


    Sydney, Australia Resolution Life Full time

    About Resolution Life Resolution Life Australasia (RLA) is owned by Resolution Life, a global life insurance group focusing on reinsurance, the acquisition and management of portfolios of life insurance policies and selective new business growth in strategic markets. We are one of the leading life insurers in Australia and New Zealand, with ~ 1 million...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time $99,000 per year

    We have multiple exciting opportunities for Claims Support Officers to join our team in Sydney. These are 10-month contract roles offering the chance to develop your career within a supportive, high-performing environment.Position OverviewJob Title: Claims Support OfficerLocation: 10 Shelley Street, Sydney 2000Salary: $79,500 (inclusive of 12%...

  • Claims Risk Manager

    2 weeks ago


    Sydney, Australia Resolution Life Full time

    About Resolution Life Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand. We value diverse backgrounds and perspectives,...

  • Claims Officer

    1 week ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Claims Officer Opportunity: Make a Difference Across Australia** Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore...

  • Claims Officer

    16 hours ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Claims Officer Opportunity: Make a Difference Across Australia** Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore...

  • Claims Officer

    1 week ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Claims Officer Opportunity: Make a Difference Across Australia** Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore...

  • Claims Advisor

    4 days ago


    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Claims Advisor - Industrial Deafness** Sydney / Newcastle **Are you passionate about providing exceptional service and support to injured workers and stakeholders? We’re looking for a motivated Claims Advisor to join our Industrial Deafness team in Workers Compensation.** **About the Role**: As a Claims Advisor, you will manage a portfolio of...