Ctp Claims Consultant

5 days ago

Sydney, Australia IAG Full time

Make a difference as a Claims Consultant

Join the largest insurance group in Australia and New Zealand.

**Your Role**

We’ve a great permanent opportunity for a CTP (Compulsory Third Party) claims consultant to join our team based in Sydney CBD. You’ll manage a portfolio of CTP Claims, supporting people who have sustained an injury in a motor vehicle accident.

You’ll work in a team focussed on the health and recovery of people injured in motor vehicle accidents. Your goal is to manage claims in accordance with the relevant legislation and find ways to facilitate recovery and return to work.

Please note: To work from home, you’ll need high speed internet connection and a private home office set up.

With full training provided, you’ll be required to work Monday to Friday 8:30am
- 5pm, with some flexibility.

**About You**
- Experience in dealing with customers, problem solve and diffusing conflict
- Strong customer focus including well developed customer service skills
- Good attention to detail and ability to analyse various sources of information
- Outcome focussed with a drive to achieve results
- Computer skills, including an ability to troubleshoot
- Excellent written and verbal communication skills

Managing a portfolio of claims for customers who have sustained a physical or psychological injury as a result of a motor accident, a high level of communication skills, empathy and resilience is an absolute must. In return you’ll be part of a tight knit, customer-centric team that makes a difference.

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you.

**All this shows up in what we offer**:
1. Grow your financial future with 13% superannuation as standard
2. Access up to 50% off personal insurance, including home and motor insurance
3. Grow your career through dynamic secondments
4. Keep your skills current and accredited with the IAG Academy portal
5. Community volunteer days and team volunteer activities.

**What’s next?**

**Job Types**: Full-time, Permanent

Pay: $50,685.11 - $72,000.00 per year

**Benefits**:

- Maternity leave
- Parental leave
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in SYDNEY CBD, NSW 2000

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