Case Manager, Ctp

7 days ago

Sydney Central Business District, Australia EML Full time

**Case Manager, CTP**:
NSW - Sydney CBD CTP Full Time
- **Can you imagine having your CTP case load fixed at no more than 50 claims?**:

- **Do you have a strong CTP background and a passion for helping people?**:

- **Do you thrive managing a fast-paced portfolio of personal injury claims?**:

- **If the answer is yes, then we have an exciting permanent opportunity to join us.**

EML is a leading **Personal Injury Claims Management** business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over **4000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**_ EML provides career opportunities and great employee benefits, including:_**
- A vibrant, collaborative innovative team culture
- Great work/life balance and flexibility
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our RewardsHub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave

**THE OPPORTUNITY**

As part of our diverse team based in **Sydney**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose. As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions. This is a Case Manager role undertaking full end to end case management under the 2017 NSW CTP scheme. Yes, that is right - no tail MACA claims.

To be successful in this role you would demonstrate an ability to be utilise best practice case management skills while managing a caseload of claims within the legislation.

This will be a **Permanent, Full-time** position based in the **Sydney office** with **flexibility to work from home 3 days a week once training is complete.**

**YOUR RESPONSIBILITIES**
- Managing a portfolio of CTP claims
- Collaborating with stakeholders to deliver personalized claims management strategies that support the achievement of high-quality outcomes
- Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
- Providing a service experience that is tailored, effective and client focused.

**ABOUT YOU**
- Demonstrated experience in claims management
- Personal injury experience in alternative schemes is also highly desirable
- An empathetic, resilient, and motivational approach to provide customer centric support.
- A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.
- Positive attitude and a willingness to learn.
- Sound analytical, problem solving and decision-making skills.
- Strong stakeholder engagement and management.
- Be outcome/results focused

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