Team Leader

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 45 years' experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the Role…

As a Team Leader – Mentoring with BUSY At Work, you'll play a key role in guiding and supporting a passionate team who help Australian Apprentices navigate challenges and achieve success. You'll be the go-to person for advice, problem-solving, and quality assurance, ensuring mentoring activities are delivered with accuracy, care, and impact.

This is a hands-on leadership role where you'll balance team supervision, performance oversight, and continuous improvement, while fostering a positive and collaborative culture. Working closely with the Mentoring Manager, you'll help shape strategies, build team capability, and ensure services meet contractual benchmarks—all while making a real difference in people's lives.

What an Everyday Looks Like

No two days are the same, but you can expect to:

• Lead the team – support mentors with daily workloads, provide guidance, and step in as the first point of contact for questions or escalations.
• Quality check & coach – review support plans, run audits, and provide feedback to keep service delivery accurate, consistent, and client-focused.
• Problem solve & escalate – help resolve challenges quickly, and work with the Mentoring Manager on bigger-picture solutions.
• Drive improvement – identify training needs, share best practice insights, and encourage new ideas for better outcomes.
• Connect & collaborate – build strong relationships with apprentices, stakeholders, and other departments to support client success.
• Track & report – monitor KPIs, prepare updates on team performance, and celebrate wins along the way.

This role is full time, fixed term until 30 June 2026 with possibility of extension, based anywhere in QLD working remotely and travelling to sites when required to work with the wider Mentoring Team.

BUSY Benefits…

• Competitive salary: Circa $85k + super + car
• Company car + fuel card
• Training and Professional development commitment
• Career progression and internal transfer opportunities
• BUSY Benefits program
• Employee Assistance Program

A bit about you...

• Formal studies in the area of coaching or mentoring
• Prior experience in leading and supervising teams, with the ability to inspire, motivate, and support team members to achieve their goals.
• Demonstrated expertise in mentoring principles, techniques, and best practices, with a track record of supporting individuals to achieve their personal and professional goals.
• Experience in providing mentorship to Australian Apprentices or individuals facing barriers to education or employment is highly desirable
• Ability to obtain a Working With Children Check and National Police Check

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.