Receptionist

7 hours ago

Townsville, Queensland, Australia Naked Accounting Full time $60,000 - $90,000 per year

RECEPTION/CLIENT SUCCESS Team member

What's on Offer:

  • Modern office and facilities.
  • Lifestyle and balance-focused culture.
  • Leadership mentoring and support.
  • Collaborative team environment
  • Ongoing training and support

About Naked Accounting and what we are looking for:

Naked Accounting does things differently – we are Lifestyle Accountants and Advisors, and we're on the lookout for superstars who want to love who they work for and with We're seeking a team member who values flexibility and is excited by the opportunity to join us and make a real difference.

We're looking for someone who thrives on building meaningful client relationships, embraces innovation, collaborates with purpose, stays focused on results, and brings a growth mindset to everything they do.

We pride ourselves on helping our clients live the life they want. Our business clients are diverse, spanning industries and sizes, so you'll gain exposure to a wide range of tasks and experiences as you grow in your role.

The Person:

Our Client Success team is the forefront of Naked Accounting, leading the way in client communication and shaping every step of the client journey. We're looking for someone with solid experience in public practice accounting and a strong grasp of related systems, who can help us deliver a seamless and welcoming client service experience.

The ideal candidate will be confident in client interactions, proactive in problem-solving, and equipped with top-notch administrative skills to support our vibrant team of accountants and business advisors. If you thrive in a fast-paced environment and love making clients feel supported and understood, we'd love to hear from you

Australian work rights are required for this position.

You will demonstrate:

  • Experience in a similar role within an accounting practice
  • 1-2 years of experience in an accounting practice is required
  • Proficiency in Microsoft Office, Xero suite, ASIC, and the ATO Portal
  • Familiarity with CAS 360, ATOmate and FYI (ideal but not essential)
  • Strong organisational and time management skills, with the ability to meet deadlines and manage competing priorities
  • A commitment to continuous improvement and professional development
  • A proactive and positive contribution to the workplace
  • Confidence and professionalism in all forms of communication
  • Availability to work flexible hours on a fixed day weekly

Key responsibilities:

  • Manage Reception area and phones as first point of contact for clients and visitors
  • Provide general administrative support and assist with day-to-day office operations
  • Manage both digital and physical documentation with accuracy and care
  • Oversee ASIC secretarial services using CAS 360 software
  • Ensure timely and efficient correspondence with the ATO and ASIC
  • Maintain and update the client database to ensure accuracy
  • Share responsibility for managing incoming client communications, including phone calls and emails
  • Maintain the mail register and coordinate mail collection as needed
  • Support client onboarding and offboarding processes
  • Manage the electronic signing process for tax packages and other documentation
  • Other administrative duties, as required.
  • Salary negotiable based on experience.

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