Medical Receptionist

3 days ago

Townsville, Queensland, Australia Sports Clinic NQ Full time $45,000 - $65,000 per year

Sports Clinic NQ is on the lookout for a passionate and dedicated Medical receptionist to join our valued team.

Duties and responsibilities include:

  • Providing exceptional customer service
  • Scheduling appointments with high accuracy
  • Billing and processing payments
  • Cleaning, restocking and ensuring the clinic is ready for business

Requirements and attributes:

  • Prior experience as a medical receptionist or a demonstrated interest
  • Experience with Gmail, Microsoft Office suite (OneNote) and Best Practice ideal
  • Keen attention to detail, problem-solving and organisational skills
  • Excellent communication and interpersonal skills
  • Ability to multi-task and prioritise whilst remaining calm under pressure
  • Self motivated, drive to do well and contribute to the teams success
  • Friendly and happy disposition, takes pride in work

Benefits on offer:

  • Work with a friendly and supportive team
  • Thorough training and onboarding provided
  • Feeling appreciated and valued
  • Stability in an established business

About us

Sports Clinic NQ provides sports medicine to active people and athletes of any level or age group in North Queensland.

Our clinic values the environment it cultivates and seeks friendly, positive people who enjoy contributing, improving and maintaining outstanding service.

About the position

  • Casual
  • hours per week (plus additional hours for holiday relief and projected growth)
  • Reception shifts between Monday and Friday 7am - 5pm. Roster issued up to two months in advance.

What does your working day look like?

  • Open and prepare the clinic & doctors rooms prior to the phones ringing at 8am - cleaning, restocking, sending HotDoc messages, actioning urgent recalls and emails.
  • Greeting patients, scheduling appointments, processing billing, monitoring and sending emails and the scans folder, entering new patient data, answering phone calls, assisting and communicating with our team of doctors, nursing staff and the practice manager.

How will I know if this is for me?

  • You can smile at a person arriving at reception.. whilst triaging a patient on the phone (who needs an urgent appt for an acute injury).. whilst scanning the waiting room to make sure each patient is accounted for..
  • You enjoy helping others and being part of a supportive team but also have the ability to work independently
  • You show great pride in your work and display impeccable attention to detail
  • You understand the importance in adhering to privacy and confidentiality requirements
  • You are cool, calm and collected under pressure
  • You love problem solving and contributing ideas to improve efficiencies

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