Call Centre Operator

3 days ago

Townsville, Queensland, Australia Private Advertiser Full time $45,000 - $60,000 per year

North Queensland X-Ray Services is an independent Medical Imaging practice located in Townsville with a strong focus on patient care looking for a positive and enthusiastic Call Centre Operator/Medical Receptionist to join our team.

This role is a Full-time position, please do not apply if you are attending university or studying.

About the role:

An exciting opportunity exists for an enthusiastic administration professional to provide high-level reception duties and administrative services whilst ensuring the delivery of professional, caring, and friendly services to patients and referrers.

Duties include:

  • Answering telephone calls and enquiries for multiple off site locations
  • Scheduling of appointments
  • Handle all face-to-face and over the phone patient registrations, bookings, triage and queries as the first point of contact within the clinic providing information on procedures and any required preparation.
  • Operate our booking system and ensure the smooth-running of the front office.
  • Working closely with technical staff and our radiologists to achieve smooth patient flow.
  • Liaising with medical clinicians and facilities
  • Assist with any general office administration activities as required, such as data entry, administrative duties and reporting as delegated by your manager.

Essential skills and experience:

  • Previous call centre or reception experience highly regarded.
  • Ensures positive and effective communication with patients, clinicians, and management.
  • Strong customer focus and demonstrate compassion towards patients.
  • Positive attitude
  • Ability to work effectively in a team environment and independently.
  • Good IT skills.
  • Exceptional written, verbal, and interpersonal skills
  • Excellent time management skills
  • Neat, tidy, and professional presentation
  • Driver's license essential
  • Ability to work a rotating roster (Shifts vary between 7:30am- 6pm)

Desirable skills:

  • Radiology/Medical reception experience.
  • Experience with Comrad RIS
  • On-site training and support will be provided as required.

*PREVIOUS APPLICANTS NEED NOT APPLY.

Please direct applications to:

Peta Newell

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