Inbound Customer Service
2 weeks ago
- Based in Macquarie Park, short walk from Metro Station + WFH Options
- 7 extra days off per year + Not for Profit Salary Packaging + Fitness Passport
- Phone based, inbound sales - Triage new business leads
- Rewarding opportunity to provide consultative advice - warm leads
Exciting things are happening at Catholic Healthcare We've grown to 5500+ employees and we're celebrating our 30th year of providing care in 2024. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
Opportunity for an experienced, resilient and reliable customer centric operator to support potential new clients to navigate their Aged Care journey.
Reporting to the Team Leader, Inbound Sales Enquiry, in this phone-based position within a small call centre, you will manage enquiries from prospective clients and their families approaching aged care for the first time, liaise with referrers and other external and internal stakeholders. For our new potential clients and their families, this can be a nerve racking and sometimes overwhelming time in their lives, your patient, empathetic yet diligent and proactive approach together with your exceptional customer service and communication skills, will assist in your success.
Your confident phone manor and solution-focussed mindset will assist you to triage and qualify leads, understand the needs of our customer and provide comprehensive and timely information in addition to gaining agreement to proceed with interest in Catholic Healthcare as their provider. You will manage the leads database in CRM to ensure all enquires are actioned and responded to in a timely manner and build and maintain strong internal and external relationships with key stakeholders.
To be considered for this position it is essential that you can type accurate detailed records and navigate multiple data bases whilst talking on the phone. In addition to;
- Previous experience in a similar customer service position
- Excellent interpersonal and communication skills, both verbal and written
- Demonstrated ability to effectively convey information, influence stakeholders, and build rapport with customers.
- Strong problem-solving and conflict resolution abilities, with a customer-centric mindset
- Ability to handle challenging situations with diplomacy and empathy
- Proficiency in using customer relationship management (CRM) software, as well as other relevant tools and technologies including Microsoft Office applications
- Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organisation
- Flexibility and adaptability to accommodate changing customer needs and business requirements
- Willingness to obtain a police Check
What we can offer you as an employee of Catholic Healthcare
- Not-for-profit tax benefits - pay less tax
- Fitness Passport - discounted gym benefits
- Paid Parental leave
- Paid Family leave, additional days off each year
- Long Service leave after 5 years
- A values-based organisation that welcomes applicants from all faiths and backgrounds
If you're looking for a role where you can make a positive impact in a rewarding organisation like ours, we'd love to hear from you.
Apply Now
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