Customer Service

2 weeks ago

Sydney, New South Wales, Australia Newline Transport Full time $104,000 - $130,878 per year

Newline Transport have a position available for a motivated and punctual candidate to fill the role of customer service & bookings office clerk at our Wetherill Park office. You will be joing a team of experienced staff in our specialised site delivery transport company.

What you'll be doing

  1. Handling inbound customer enquiries via phone, email
  2. Processing transport and warehouse bookings in our booking systems
  3. Providing prompt and courteous customer service to maintain and strengthen client relationships
  4. Assisting with driver enquieries and delivery information
  5. Supporting the administration and logistics team as requires

What we're looking for

  1. Previous experience in a customer service or bookings entry role, preferably within the transport or logistics industry
  2. Strong communication and interpersonal skills, with the ability to provide exceptional customer service
  3. Excellent problem-solving and multi-tasking abilities to handle a varied workload
  4. Proficiency in using booking systems and basic computer skills
  5. Keen attention to detail and a commitment to accuracy in all your work
  6. Enthusiasm for working collaboratively within a team environment

What we offer

At Newline Transport, we are committed to providing a supportive and fulfilling work environment for our employees. In this role, you will have access to ongoing training and development opportunities within our company.

About us

Newline Transport is a leading provider of site delivery transport services throughout Sydney, and regonal NSW with our modern fleet of specialised vehicles as well as offering 3PL warehousing services which compliment our transport clients needs. With a strong focus on customer service and staff retention, we have been providing our services to businesses of all sizes transporting their goods efficiently and reliably for over 35 years. Our team of dedicated professionals is committed to delivering exceptional service and contributing to the success of our clients.

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