Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Six Degrees Executive Full time $90,000 - $120,000 per year

Our client
is a global leader in supplying specialty materials to a wide range of industries—from aerospace and automotive to industrial manufacturing and consumer goods. Operating in over 70 countries, they have a strong heritage towards innovation and a commitment to sustainability.  

The role
 of the Customer Service Officer is to engage in effective communication with all customers, offering achievable and sustainable solutions to their needs.This service can be provided through CRM & phone systems and the CSO should ensure that each interaction is attended to efficiently and professionally. There is a degree of administration related tasks and these should be actioned effectively and according to business processes. 

Key responsibilities include:

  • Maintain availability to manage inbound activity via CRM & Phone Systems at or above agreed KPI levels for both internal & external customers
  • Handle all sales/service enquiries via inbound CRM & Phone Systems within set SLAs , striving for first contact resolution
  • Provide accurate and timely colour formulations as requested
  • Establishing proactive and professional contact with customers providing accurate information on stock availability and delivery enquiries as appropriate.
  • Assist with processing credits as required, ensuring that due process is followed at all times
  • Attend product, system and skill training as required

We are looking for
an experienced Customer Service Officer with excellent communication skills from a customer facing role, either face-to-face or telephone. The successful candidate will ideally come from a manufacturing environment, with exposure to supply chain & logistics processes. Knowledge of SAP & CRM systems is an advatange, while good time management and a keen eye for detail is essential.

What's on offer

  • Hybrid working
  • Competitive salary, superannuation and bonus

If this sounds like a role that could be of interest to you, then please click APPLY NOW reach out to Conor at or

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

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