Information Technology Manager

19 hours ago

Sydney, New South Wales, Australia Sympli Full time $120,000 - $180,000 per year

IT Manager

We're seeking an experienced IT Manager to lead Sympli's internal technology environment. Reporting to the CTO, you'll ensure secure, reliable and scalable IT operations, with a strong focus on security and ISO 27001 compliance. This is a hands-on leadership role supporting a small team, ideal for someone who thrives in a growing, maturing environment and enjoys balancing strategy with day-to-day delivery.

Hybrid:
Minimum 2 days in-office (Tues & Thurs).

What you'll do

  • Shape and deliver IT strategy, policies, and budgets.
  • Own and maintain security controls aligned to our ISMS and ISO 27001.
  • Manage enterprise applications (ERP, CRM, HRIS, collaboration tools).
  • Oversee user access, RBAC and least-privilege enforcement.
  • Lead service desk operations and act as escalation SME.
  • Manage software, hardware, licensing and vendor relationships.
  • Ensure system uptime, DR, backups, endpoint protection and patching.
  • Support automation, workflow improvements and new system rollouts.
  • Work closely with Security & Compliance on audits and risk management.

What you bring

  • A proactive, detail-oriented leader who can be both strategic and hands-on.
  • Strong communication skills and a customer-focused mindset.
  • Ability to drive improvement and change in a fast-paced environment.
  • Commitment to continuous learning and development.

Experience & Technical Skills

  • 7+ years in IT leadership, ideally in regulated SaaS / FinTech.
  • Experience with ISO 27001, audits and compliance frameworks.
  • Background managing cross-functional teams and stakeholders.
  • Strong knowledge of Windows desktop environments; Linux/Mac beneficial.
  • Familiarity with Jira, Confluence, Office 365, SharePoint, Entra, Dynamics 365, Zendesk.
  • Networking & infrastructure experience (Cisco/Aruba), endpoint security (e.g., CrowdStrike), and BCP/DR planning.

Nice to have

  • Scale-up experience.
  • Familiarity with SOC2 / Essential 8.
  • Experience working closely with engineering teams.

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