Information Technology Manager

About Chambers Russell Lawyers

Chambers Russell Lawyers is a national, dynamic and growing law firm with a strong reputation across building and construction, insurance, strata and community title, dispute resolution, and litigation, as well as property, personal injury, insolvency, and estate planning.

Our firm is backed by strong nationwide industry and professional networks and a technology enabled, future-focused culture that facilitates rapid practice development.

About the role:

Proactively manage the Information Technology function at Chambers Russell Lawyers including providing strategic leadership from an IT perspective and enhancing security controls to manage cyber threats and maintain a secure Information Communication Technology environment.

Key Responsibilities

User Support & Troubleshooting

• Respond promptly to IT tickets, emails, and walk-up support requests.
• Troubleshoot hardware and software issues, including laptops, printers, Teams, OneDrive, MFA, and permissions.
• Escalate complex issues and liaise with external vendors (such as TML and Lenovo).
• Document issues, resolutions, and maintain follow-up communication with staff.

System & Network Administration

• Manage VOIP systems, call forwarding, MFA, and network printer setups.
• Apply system updates, security baselines, and monitor IT infrastructure performance.
• Maintain and update user access controls and permissions across platforms.

Security Management

• Administer and maintain security platforms such as Mimecast, Netskope, and Microsoft Intune.
• Manage conditional access policies to enforce secure authentication and device compliance.
• Monitor security alerts, resolve incidents, and escalate where necessary.
• Ensure proactive protection against phishing, malware, and data loss threats.

Vendor & Stakeholder Liaison

• Coordinate with external IT service providers and hardware/software vendors to resolve issues.
• Schedule and participate in meetings with service providers for escalated concerns.
• Provide regular updates to internal stakeholders regarding IT and security matters.

Onboarding & Administration

• Set up and configure accounts, laptops, and software for new starters.
• Purchase, deploy, and configure new hardware/software as required.

Reporting, Documentation & Planning

• Prepare IT activity reports and summaries for management review.
• Update spreadsheets and logs to track IT issues and resolutions.
• Maintain IT asset records and update internal IT tracking systems.
• Develop and maintain the IT roadmap, including planning and delivering security upgrades, workflow efficiencies, and cost-saving initiatives.
• Communicate business cases for new initiatives, progress updates on projects, and highlight unresolved matters to relevant stakeholders.

Candidate Requirements

• 7+ years' experience
• Strong experience building and evolving a Microsoft environment and cyber- security strategy
• Strong customer facing / business consulting mindset
• Strong management ability - to manage a managed service provider through expansion
• Alongside function management, happy to be prepared to do onsite practical work.
• Proven experience in IT support or systems administration role
• Strong troubleshooting skills across hardware, software, and network systems
• Experience administering IT security platforms such as Mimecast, Netskope, and Microsoft Intune.
• Knowledge of conditional access policies and Microsoft 365 security frameworks
• Ability to lead and deliver IT road mapping projects focused on security upgrades, workflow efficiencies, and cost savings
• Excellent communication skills
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment

Our Benefits

• Financial benefits: competitive remuneration package (based on your level of experience), employee discounts and employee referral rewards.
• Health & wellbeing programs: Employee Assistance Program including confidential counselling for you and your immediate family.

How to apply

We'd love to hear from you so please click "apply now" Please submit your interest via our careers website with a resume. Any expressions of interest will be treated confidentially.