administration and reception coordinator

7 days ago

West Ryde, New South Wales, Australia The Northern Centre Full time $60,000 - $80,000 per year

The important role of our Administration and Reception Coordinator works across the organisation and is the first point of contact for clients and visitors to the service.

The organisation operates a client-centric, strengths based and trauma informed approach. We are culturally accessible, and we value respect, integrity, innovation, collaboration and generosity in how we work with one another, our clients, our partners and the sector.

The salary will be in accordance with SCHADS Award and in line with your demonstrated skills, knowledge and experience. There is generous salary packaging, a personal training budget and EAP support available for this role.

The TNC office is located in West Ryde, a 2-minute walk from the West Ryde train station.

Selection Criteria:

  • Relevant qualifications in Office Administration and/or Human Services or demonstrated experience commensurate with the role.
  • Intermediate/Advanced skills in the use Microsoft Office applications (Outlook, Word, Excel, Access, Publisher, Power Point).
  • Excellent customer service skills.
  • Demonstrated ability to exercise empathy, discretion and sensitivity when communicating with clients and staff.
  • Demonstrated understanding of a range of issues facing vulnerable families, youth and individuals including but not limited to domestic violence, homelessness, mental health, family breakdown, drugs and alcohol and parenting stress.
  • Experience using CRM systems and website platforms (e.g. Canva, WordPress, JotForm) to update and manage content
  • Excellent IT skills including the ability to trouble shoot general issues.
  • Excellent written and verbal communication skills.
  • Sound organisational and time management skills.
  • Strong interpersonal and teamwork skills.
  • Ability to prioritise and be hands on in all aspects of your role.
  • Understanding of WHS.
  • Current driver's license.

Desirable Criteria:

  • Bilingual/community language, preferably Korean and/or Mandarin.

Applicants should send their resume with a covering letter addressing the selection criteria to Applications that do not address the selection criteria will not be considered.

The successful applicant will be subject to a Criminal Record and Working with Children Check prior to commencement.

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