Customer Service Manager

Customer Service Manager – QLD

(Metro + Regional Portfolio | Field-Based | Commission on Upsells)

About Cleancorp

Cleancorp is not your average cleaning company, and we're not looking for average people.

We're a 30-year-old, multi-award-winning national company, and in 2025 we made history as the first cleaning company to be named Best Places to Work by the Australian Financial Review, (and we were in the Top 10 in 2024 too).

Why? Because we do things differently, and better.

We work with some of the biggest and most recognisable brands on the planet, and they choose us because we deliver consistently high standards, with a team culture that's driven, focused and genuinely invested in excellence.

We're not a family. We're a championship team.

You'll be pushed. You'll be mentored. You'll be encouraged every single day, by managers who genuinely care and show it, not just say it.

If you're ready to step into a high-performance environment that actually walks the talk on culture, service and opportunity, this is your moment.

About the Role

As our Customer Service Manager – QLD, you'll own a portfolio of clients, cleaners and subcontractors across metro and regional Queensland. You'll be the face of Cleancorp in the field, keeping standards high, relationships strong, and operations humming.

This is a field-based role with plenty of travel (including at least one regional trip per month). You'll also be responsible for quoting and upselling one-off cleans and periodicals, with commission paid on what you close.

What You'll Be Doing

Delivering legendary service

• Own your client relationships - regular site visits, follow-ups, and next-level service.
• Resolve challenges before they ever become problems.

Leading cleaning performance

• Build great working relationships with your cleaning teams.
• Deliver feedback and coaching that actually helps people improve, and makes them feel supported.

Keeping standards sky-high

• Conduct regular audits and safety checks - nothing gets past your eye.
• Ensure Cleancorp's quality, safety and environmental benchmarks are always met.

Spotting & closing opportunities

• Quote and secure one-off and periodic work within your patch.
• You'll have sales targets - and you'll earn commission when you smash them.

Managing your territory like a boss

• Maintain CRM and audit data (Salesforce).
• Own your schedule, comms, reports, and documentation.

About You

You're organised, positive, resilient, and you love getting things done properly. You're as confident on-site as you are in a Zoom meeting, and you love working in an environment where the bar is high and the feedback is real.

Here's what you bring:

Experience managing a B2B portfolio in the commercial cleaning industry in a

customer service role

Strong people skills - with clients, cleaners, subbies, and your team

Natural problem-solver with a "how can we fix this" mindset

Proactive, accountable and able to manage your own time like a pro

A solid communicator -  clear, kind and honest

Willing and able to travel regularly, including to regional QLD You must have a full and valid driver's licence to be eligible for this role.

Ready to Join a Winning Team?

This isn't just a job. It's an opportunity to grow, contribute and thrive inside a team that's raising the standard for an entire industry.  You've probably already heard of us, seen us everywhere on social media and particularly, LinkedIn.   This is an extremely rare opportunity to join the best commercial company in Australia – and we have all the awards to prove it.

If this sounds like you, send us your resume and a cover letter that shows us who you are and why you're ready to take the next step.

Thank you for considering Cleancorp as your next move we appreciate your time and effort. Please note only shortlisted candidates will be contacted.

At Cleancorp, our values are grounded in equity, diversity, and inclusion, and we are committed to creating a workplace that truly reflects the communities we serve. We actively foster a culture where everyone can participate fairly, feel respected, and thrive. This commitment is evidenced through strategies that support the careers of Aboriginal and Torres Strait Islander peoples, women, people living with a disability, those from culturally and linguistically diverse backgrounds, and members of the LGBTIQ+ community. We also provide flexible work options for eligible staff to ensure our team members can balance their work and personal lives. We welcome and encourage applications from candidates of all backgrounds.