Customer Services Manager

1 week ago

Brisbane, Queensland, Australia Standard Aero Full time $80,000 - $120,000 per year

Primary Responsibilities:

  • Coordinate and oversee all logistics associated with engine overhaul and repair commencing with engine induction through to engine shipping

  • Maintain and establish a trusting relationship between StandardAero and the Customer.

  • Provide supporting departments with accurate and timely information.

  • Provide Customer Service Representatives with guidance for proper preparation of estimates and invoices.

  • Ensure all customer requests are complied with in a timely and professional manner.

  • In liaison with relevant departments, provide technical guidance and assistance to Customers as requested.

  • Prepare and present information to internal/external customers 

  • Review and approve all estimates and invoices.

  • Review and approve summary condition reports.

  • Maintain sales forecast on an as required basis.

  • Establish engine work scope based on customer request as well as engineering suggestions and recommendations.

  • Make sound decisions with regard to serviceable versus non-serviceable parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to the operator.

  • Coordinate the processing of piece part assemblies and advance exchanges.

  • Responsible for the review, determination and reporting of margin analysis.

  • Model behaviours consistent with good quality, health and safety and environmental management practices. 

  • Perform administrative tasks and all other duties as required to ensure departmental efficiencies. 

Qualifications:

  • Minimum four years experience in aerospace industry with preferences given to those who have worked on PWC engines.

  • Excellent interpersonal communication skills.

  • Intermediate level ability with Microsoft Office suite with particular focus on Excel. 

  • Ability to quickly adopt internal systems/databases.

  • Ability to work flexible hours with occasional overtime.

  • Strong financial acumen and familiarity with accounting techniques.

  • Work experience in Sales, Customer Service or a related field is an asset.

  • Desire to grow, learn, and work in a team environment. 

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