Customer Services Manager

1 week ago

Brisbane, Queensland, Australia Standard Aero Full time $80,000 - $120,000 per year

Primary Responsibilities:

  • Coordinate and oversee all logistics associated with engine overhaul and repair commencing with engine induction through to engine shipping

  • Maintain and establish a trusting relationship between StandardAero and the Customer.

  • Provide supporting departments with accurate and timely information.

  • Provide Customer Service Representatives with guidance for proper preparation of estimates and invoices.

  • Ensure all customer requests are complied with in a timely and professional manner.

  • In liaison with relevant departments, provide technical guidance and assistance to Customers as requested.

  • Prepare and present information to internal/external customers 

  • Review and approve all estimates and invoices.

  • Review and approve summary condition reports.

  • Maintain sales forecast on an as required basis.

  • Establish engine work scope based on customer request as well as engineering suggestions and recommendations.

  • Make sound decisions with regard to serviceable versus non-serviceable parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to the operator.

  • Coordinate the processing of piece part assemblies and advance exchanges.

  • Responsible for the review, determination and reporting of margin analysis.

  • Model behaviours consistent with good quality, health and safety and environmental management practices. 

  • Perform administrative tasks and all other duties as required to ensure departmental efficiencies. 

Qualifications:

  • Minimum four years experience in aerospace industry with preferences given to those who have worked on PWC engines.

  • Excellent interpersonal communication skills.

  • Intermediate level ability with Microsoft Office suite with particular focus on Excel. 

  • Ability to quickly adopt internal systems/databases.

  • Ability to work flexible hours with occasional overtime.

  • Strong financial acumen and familiarity with accounting techniques.

  • Work experience in Sales, Customer Service or a related field is an asset.

  • Desire to grow, learn, and work in a team environment. 

  • Customer Service Operatives

    2 weeks ago

    Brisbane, Queensland, Australia TRIDENT SERVICES AUSTRALIA Full time $45,000 - $60,000 per year

    Casual & Part-Time Roles AvailableAward Pay + PenatliesFull Training and Uniform ProvidedCustomer Service Operatives - Capalaba Central Casual & Part-Time Roles Available Are you a people person who loves making someone's day just a little brighter? We are currently seeking multiple Customer Service Operatives to join our new team at Capalaba Central. In...

  • Manager, Customer Research and Insights

    2 weeks ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $120,000 - $180,000 per year

    As the Manager, Customer Research and Insights, you will:• Oversee delivery of whole-of-government customer research and insights, including key projects such as the annual customer satisfaction survey, otherquantitative and qualitative research, and contract management. • Oversee the collection, analysis, and interpretation of customer feedback and...

  • Manager Transition Services

    2 weeks ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $120,000 - $180,000 per year

    We are seeking an experienced and motivated leader to join our Transition Services team within Service Improvement, Queensland Shared Services. The role of Manager, Transition Services offers the opportunity to lead a high-performing team to deliver critical business and system changes that directly support Queensland's public sector.If you thrive in a...

  • Hiring property manager

    10 hours ago

    South Brisbane, Queensland, Australia The Onsite Manager Full time $70,000 - $80,000 per year

    Hiring property manager$70000-$80000Full Time Management employment, South Brisbane QLDWe are seeking a fun, hardworking, and genuine Property Manager to join our team. Youll have the independence to manage your own week, backed by supportive and inspiring leaders who want to see you succeed. About the RoleAs a Property Manager, you will be responsible for...

  • Customer Service Manager

    2 days ago

    Brisbane, Queensland, Australia Frontline Construction Australia Full time $80,000 - $120,000 per year

    No need to apply, please call Desiree for a confidential chat on About the CompanyThis successful company is a rapidly growing, Australian-owned business with an expanding pipeline of work As we continue to grow, we are looking to bring on a Customer Service Manager to join our team and help us maintain the high standards of service we're known for. Our team...

  • Customer Services Manager

    1 week ago

    Brisbane, Queensland, Australia P&C Partners Pty Ltd Full time $60,000 - $120,000 per year

    The Client We're recruiting for an experienced Customer Services Manager to lead two busy customer-facing teams within a award winning, high-performing, tech-driven organisation. The Role This is a hands-on leadership role overseeing call centre operations and customer account functions. You'll bring strong people management skills, a focus on service...

  • Senior Customer Service Representative

    1 week ago

    Brisbane, Queensland, Australia Blue Chip SMSF Services Full time

    Company DescriptionAn energetic fast past business with exceptional customer service.Role DescriptionThis is a full-time hybrid role for a Senior Customer Service Representative at Blue Chip SMSF Services. The role is located in Brisbane, QLD, but some work from home is acceptable. The Senior Customer Service Representative will be responsible for managing...

  • Customer Service Manager

    6 days ago

    Brisbane, Queensland, Australia Allied Pinnacle Full time $120,000 - $180,000 per year

    Allied Pinnacle is a leading milling, manufacturing and distributor of flour-based food products including bakery products, flour premixes and food ingredients supplied to our retail, foodservice and commercial customers. Our heritage encompasses more than 100 years of flour milling and food ingredient expertise.We have a reputation for excellence in...

  • Customer Services Manager

    2 weeks ago

    Brisbane, Queensland, Australia Job Details Full time $80,000 - $120,000 per year

    Your opportunityWe're excited to share an outstanding opportunity for a Customer Services Manager to join the Centre Management team at Westfield Chermside. This is a pivotal role where you will lead and shape the largest team across Concierge, Car Park, and Valet. As the face of our centre, you'll set the standard for customer experience, ensuring services...

  • Customer Service Manager

    13 hours ago

    Brisbane, Queensland, Australia Spanos Retail Group Full time $60,000 - $80,000 per year

    About the opportunity:We have an exciting opportunity for a Customer Service Manager role at our IGA store in Gatton. You will pride yourself on the integral role that you play in the development of our team culture. In this role, you can expect to work through a diverse range of responsibilities that include assisting customers, ordering and replenishing...