Manager Customer Services

Job Description
Key Accountabilities

• Client Relationship Management: Serve as the main point of contact by developing and maintaining strong relationships with the customer and key stakeholders and provide guidance on contractual matters and dispute resolution.
• Contract Management: Approve, execute, and manage the entire contract lifecycle. Ensure contractual accountability, perform periodic reviews, and provide resolution services. Educate stakeholders on their contractual rights and responsibilities.
• Account Growth: Identify and pursue opportunities for account growth and new business along with developing and implementing strategic account plans.
• Service Quality: Ensure clients receive high-quality service. Monitor satisfaction levels, address issues promptly, and conduct regular meetings and reviews.
• Internal Collaboration: Work closely with all key management and stakeholders to ensure alignment and support.
• Performance Tracking: Track and report on key account performance metrics. Analyse sales data and client feedback to identify areas for improvement.
• Industry Expertise: Provide expert advice and staying informed about industry trends, market conditions, and competitors, and share insights with internal teams.
• Reporting: Prepare regular reports on account status and performance for senior management. Ensure compliance with relevant policies, procedures and processes

What You'll Need To Succeed In This Role

• Tertiary qualifications in business, finance and/or aviation management is desired
• Previous experience in an aviation environment, particularly in the customer and contract management aspects, is essential
• Strong knowledge and understanding of the General Aviation market segment and PT6A engine is desirable.
• Significant experience in leading and managing a customer facing team/organisation, including leadership of customer managers.
• Significant experience in managing key accounts, multi-year contracts and, building relationships, to drive business growth within the MRO environment.
• A high level understanding of client management, tenders and contract management processes.
• Be an influential and clear communicator that possesses high level presentation, negotiation and leadership skills to engage with key clients and stakeholders.
• Experience in achieving and driving results through quality management and continuous improvement concepts.
• Proven problem-solving ability with a solutions orientation.

What We Can Offer You

• Permanent full-time employment
• Clean, safe working environment with a close-knit team
• Training and career development opportunities
• Social activities including participation in community support events
• Onsite car parking

Pre-requisite - must have Australian working rights.

About Us
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard
It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.