Customer Service Manager

2 weeks ago

Brisbane, Queensland, Australia OCS Services Pty Ltd Full time $80,000 - $120,000 per year

We are an international facilities services company looking for a Customer Service Manager in Brisbane.

As the Customer Service Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team.

Key responsibilities include:

  • Demonstrated ability to proactively build relationships with key stakeholders / clients, peers and colleagues.
  • Driving and Delivering excellence in our service delivery and supporting our team leaders/member to achieve their targets
  • Experience in sales within the integrated services industry, with a focus on Cleaning and Maintenance.
  • To lead the team and deliver exceptional customer service ensuring that a strategic, innovative, efficient, quality service is provided to all clients within the agreed budgetary guidelines.
  • Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives
  • Ensure profitable, efficient and safe operations
  • Ensure provision of quality service delivery
  • Retain existing business and assist in achieving relevant growth targets
  • Explore and develop new service offerings
  • Take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth
  • Develop and execute operational strategies introducing policies and procedures when required
  • Follow service innovations ensuring that all opportunities for serviceability &/or profitability are maximised
  • Develop and manage a highly motivated and appropriately trained team of operational managers
  • Take responsibility for implementing the Company Health & Safety Policy in relation to the staff and work areas for which they are responsible
  • Produce and manage the annual outgoings budgets and controlling expenditures against budget

About you:

This is an excellent opportunity to join a market leading team in which you will be integral to delivering our future success. You will:

  • Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.
  • Hold relevant industry qualifications and memberships but have experience of working across and delivering on multiple service streams.
  • Experience working in compliance with company OH&S policies and work safe reporting requirements.
  • Have excellent reporting, organisation, negotiation and conflict resolution skills
  • Have excellent communication and relationship building skills
  • Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others

If you are interested, please submit your resume and a covering letter

  • Hiring property manager

    7 days ago

    South Brisbane, Queensland, Australia The Onsite Manager Full time $70,000 - $80,000 per year

    Hiring property manager$70000-$80000Full Time Management employment, South Brisbane QLDWe are seeking a fun, hardworking, and genuine Property Manager to join our team. Youll have the independence to manage your own week, backed by supportive and inspiring leaders who want to see you succeed. About the RoleAs a Property Manager, you will be responsible for...

  • Customer Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia Vytelle Full time $90,000 - $120,000 per year

    Job Title: Customer Service ManagerCompany: VytelleReporting to: Regional Director Australia/NZDirect Reports: N/ALocation: Australia - RemoteSalary Range: Commensurate with ExperienceStatus: Full-timeAbout VytelleWe are a global biotechnology companyoperating at the edge of practical innovation, reshaping how cattle producers worldwide unlock...

  • Customer Service Manager

    1 week ago

    Brisbane, Queensland, Australia Spanos Retail Group Full time $60,000 - $80,000 per year

    About the opportunity:We have an exciting opportunity for a Customer Service Manager role at our IGA store in Gatton. You will pride yourself on the integral role that you play in the development of our team culture. In this role, you can expect to work through a diverse range of responsibilities that include assisting customers, ordering and replenishing...

  • Manager Transition Services

    2 hours ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $120,000 - $180,000 per year

    We are seeking an experienced and motivated leader to join our Transition Services team within Service Improvement, Queensland Shared Services. The role of Manager, Transition Services offers the opportunity to lead a high-performing team to deliver critical business and system changes that directly support Queensland's public sector.If you thrive in a...

  • Customer Service

    1 week ago

    Brisbane, Queensland, Australia Southern Cross Motel Group Full time $60,000 - $100,000 per year

    Company DescriptionThe Southern Cross Motel Group brings the luxury of big city hotels to regional Australia. The group manages 16 award-winning, 4-star motel properties across Queensland, New South Wales, and the Northern Territory. With stylish design and old-fashioned service, we aim to make travel through Australia a relaxing experience.Role...

  • Customer Service

    2 weeks ago

    Brisbane, Queensland, Australia Bunzl Australasia Limited Full time $60,000 - $80,000 per year

    Full time position in Eagle Farm (Mon – Fri) in a brand-new officeDynamic position working collaborating with operations and sales teamsExcellent opportunity to join a company that thrives on its industry and encourages career progressionWHY BUNZL?As one of the world's largest providers of distribution and outsourcing services across the Facilities...

  • Customer Services Administrator

    1 week ago

    Brisbane, Queensland, Australia StandardAero Full time $60,000 - $80,000 per year

    The Customer Service Representative role is fundamental to supporting our growing and varied customer base. You need to be committed to being a highly customer-focused team worker, who can demonstrate flexibility when required, be motivated and willing to take on new initiatives. You will also be a self-starter and have excellent communication skills.Some of...

  • Customer Service

    2 weeks ago

    Brisbane, Queensland, Australia Private Advertiser Full time $70,000 - $120,000 per year

    Your responsibilities will include, but not limited to -First point of contact for all customer bookings and enquiries ensuring successful customer satisfactionLiaise with suppliers and agents for ordering partsAnswering incoming callsFront desk dutiesStock inventoryWatch and accessory salesPerform other clerical duties which will keep your day interesting...

  • Customer Service Assistant

    2 days ago

    Brisbane, Queensland, Australia Allianz Partners Full time $45,000 - $60,000 per year

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...

  • Customer Service Representative

    1 week ago

    Brisbane, Queensland, Australia Iron Mountain Full time $45,000 - $65,000 per year

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...