Customer Service Manager

2 weeks ago

Brisbane, Queensland, Australia OCS Services Pty Ltd Full time $80,000 - $120,000 per year

We are an international facilities services company looking for a Customer Service Manager in Brisbane.

As the Customer Service Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team.

Key responsibilities include:

  • Demonstrated ability to proactively build relationships with key stakeholders / clients, peers and colleagues.
  • Driving and Delivering excellence in our service delivery and supporting our team leaders/member to achieve their targets
  • Experience in sales within the integrated services industry, with a focus on Cleaning and Maintenance.
  • To lead the team and deliver exceptional customer service ensuring that a strategic, innovative, efficient, quality service is provided to all clients within the agreed budgetary guidelines.
  • Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives
  • Ensure profitable, efficient and safe operations
  • Ensure provision of quality service delivery
  • Retain existing business and assist in achieving relevant growth targets
  • Explore and develop new service offerings
  • Take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth
  • Develop and execute operational strategies introducing policies and procedures when required
  • Follow service innovations ensuring that all opportunities for serviceability &/or profitability are maximised
  • Develop and manage a highly motivated and appropriately trained team of operational managers
  • Take responsibility for implementing the Company Health & Safety Policy in relation to the staff and work areas for which they are responsible
  • Produce and manage the annual outgoings budgets and controlling expenditures against budget

About you:

This is an excellent opportunity to join a market leading team in which you will be integral to delivering our future success. You will:

  • Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.
  • Hold relevant industry qualifications and memberships but have experience of working across and delivering on multiple service streams.
  • Experience working in compliance with company OH&S policies and work safe reporting requirements.
  • Have excellent reporting, organisation, negotiation and conflict resolution skills
  • Have excellent communication and relationship building skills
  • Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others

If you are interested, please submit your resume and a covering letter

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