Reservations Agent

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Set to open following a multi-million-dollar transformation, on the shores of sparkling Coogee Beach, the hotel will redefine coastal luxury when it debuts in late 2025. Perfectly positioned on Sydney's iconic beachfront, the reimagined hotel will offer 198 elegantly designed rooms and suites, many with uninterrupted Pacific Ocean views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck. Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia.

About The Role
As Reservations Agent based at InterContinental Sydney Coogee Beach but also working in a cluster capacity overseeing reservations for Holiday Inn Sydney Potts Point, you'll be responsible for all reservations activities such as recording and processing all reservation inquiries made by phone or email and converting to sales where possible to meet hotel targets. You'll work closely with other Hotel departments such as Sales & Marketing and Front Office to ensure a positive delivery of guest experience.

A little taste of your day-to-day

• Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue
• Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG Rewards Club members and returning guests
• Meet targets for converting sales
• Assisting with various commercial administrative procedures ensuring our front of house operations teams are equipped to deliver memorable guest experiences
• Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
• Assist with the management of internal reservations systems to ensure guest experience is maximised and yield management opportunities are leveraged.
• Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
• Manage a range of guests and clientele such as corporate, groups, travel agents and leisure

What We Need From You

• Minimum 6-12 months Front Office/Reservations/Customer Service experience
• Qualifications in Hotel Management and/or Hospitality related field preferred
• Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded
• Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous
• Excellent attention to detail
• Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
• Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required

What You Can Expect From Us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are proud to be IHG and we know you will be too. Visit to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.