Guest Service Agent

4 days ago

South Brisbane, Australia Courtyard by Marriott, Brisbane South Bank Full time

Courtyard by Marriott Brisbane South bank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.

To be an ambassador for the Hotel in all aspects of public relations and sales.

**Key Responsibilities**
- Completing check-in, check-out and cash / payment procedures.
- Maintaining accurate information and records including the correct guest details and linking guest profiles.
- Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
- Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.
- Resolving guest complaints in a timely and professional manner, referring them to a supervisor if necessary.
- Maintaining an up-to-date guest history and ensure the latest information is retained in the record.
- Processing guest mail, messages and deliveries in an accurate and timely fashion.
- You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.

**About you**:

- Great personality and ability to exceed guest expectations
- Strong attention to detail
- Outstanding relationship building skills
- Problem solving skills, innovative thinking and can-do attitude
- Ability to multi-task and work closely with other hotel departments

**Added Extras**:

- Discounted accommodation at Marriott International worldwide
- Training and development opportunities
- Complimentary car parking

Please send through a cover letter outlining your availability, experience and past experience.

**Job Type**: Casual

**Salary**: $28.46 - $38.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- South Brisbane, QLD 4101: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- hotel reception: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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