Duty Manager

24 hours ago

South Yarra, Victoria, Australia The Lyall | South Yarra Full time $80,000 - $120,000 per year

About Us: The Lyall, S. Yarra is Melbourne's original boutique hotel, renowned for its timeless elegance and exceptional service. Located in the heart of South Yarra, our hotel offers a luxurious and personalized experience to our guests. We are seeking a dedicated and experienced Duty Manager for our Front Office team to uphold our commitment to excellence and ensure that every guest enjoys a memorable stay.

Job Description: As a Duty Manager - Front Office, you will play a pivotal role in delivering an exceptional guest experience. You will oversee the daily operations of the departments, manage a team of enthusiastic professionals, and ensure seamless check-in and check-out processes, guest enquires, training GSA's, ensure hotel's security and safety procedures are followed at all times. Your leadership and attention to detail will contribute to the success and reputation of The Lyall South Yarra.

Key Responsibilities:

Supervise and mentor the Front Office team, including Front Desk Agents.

Ensure smooth and efficient check-in and check-out processes for guests.

Handle guest inquiries, requests, and complaints in a prompt and courteous manner.

Monitor and maintain the hotel's reservation and room inventory systems.

Collaborate with other departments to coordinate guest services and resolve issues.

Maintain a strong knowledge of hotel services, facilities, and local attractions to assist guests.

Oversee billing and financial transactions accurately.

Assist with training and development of team members.

Uphold the highest standards of professionalism, guest satisfaction, and quality service.

Ensure hotel's security and safety procedures are followed at all times.

Qualifications:

Proven experience in hotel front office management or a similar role.

Excellent leadership and communication skills.

Strong problem-solving abilities.

Exceptional customer service orientation.

Proficiency in hotel property management systems (RMS) and reservation software.

Ability to work flexible hours, including evenings, weekends, and holidays.

A genuine passion for hospitality and guest satisfaction.

A valid driver's License

Benefits:

Competitive salary.

Opportunities for career advancement within a prestigious boutique hotel brand.

A supportive and collaborative team environment.

Ongoing training and professional development opportunities.

How to Apply: If you are a dynamic and experienced professional who is passionate about delivering outstanding guest experiences, we invite you to join The Lyall team.

We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted.

Join us at The Lyall S. Yarra and be part of Melbourne's original boutique hotel's tradition of excellence in hospitality

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