Key Accounts Manager

3 hours ago

Melbourne, Victoria, Australia DigitalRecruiter™ APP Full time $120,000 - $180,000 per year

We are hiring for Key Accounts Manager - Network Solutions & Wireless for one of our premier clients in the global technology and consulting sector in Australia.

Job Responsibilities

The Key Account Manager will be responsible for managing and growing client accounts, building strong relationships with key stakeholders, and ensuring a customer-focused approach. The role involves driving sales opportunities, creating strategies, and ensuring business and delivery targets are consistently met.

Key Accountabilities & Responsibilities

1. Sales

  • Drive sales opportunity creation across assigned accounts.
  • Develop and execute sales strategies, leading account growth initiatives.
  • Achieve business and delivery targets in alignment with company objectives.
  • Identify risks proactively and work with delivery teams to implement mitigation plans.
  • Prepare tenders, proposals, and sales documents.
  • Manage end-to-end lifecycle of existing Telecommunications accounts.
  • Collaborate with Presales and Delivery teams during proposal negotiations.
  • Develop and implement Key Account Plans for each client to drive sales and business development.
  • Forecast short, medium, and long-term client requirements (resources, skills, investments, hardware/software).

2. Stakeholder Management

  • Act as a single, reliable point of contact for assigned clients.
  • Conduct weekly and monthly steering committee meetings with client stakeholders.
  • Ensure client requirements are captured and delivered in a timely manner.
  • Draft and support formal engagement proposals for prospective clients.

3. Opportunity Creation

  • Research and gather information on prospective accounts aligned with company strategy.
  • Conduct regular account reviews and recommend improvements based on business scenarios.
  • Participate in internal account management reviews to monitor account health and performance.

4. Analysis

  • Assess company's positioning against competitors in various client scenarios.
  • Leverage research, industry insights, and networks to provide competitive analysis.

Key Skills, Behaviours, and Experience

  • 5–10 years of experience in Key Account Management within the Telecommunications industry.
  • Strong knowledge of Mobile and Fixed Networks.
  • Proven track record in managing large accounts and achieving sales targets.
  • Dynamic leadership skills with the ability to influence and persuade.
  • Excellent communication, negotiation, and relationship-building skills.
  • Ability to manage multiple complex priorities under demanding timelines.
  • Demonstrated success in leading support teams and delivering results.

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