Key Account Manager

9 hours ago

Melbourne, Victoria, Australia Sharp & Carter Sales Full time $80,000 - $120,000 per year

About the Role

An exciting opportunity is available for an experienced and relationship-focused Key Account Manager to join a global leader in high-quality textile and engineered solutions used across the bedding and sleep-products industry.

This role offers the chance to manage and grow a portfolio of major manufacturing clients, partnering closely with them on product programs, new developments, technical requirements, and long-term commercial plans. If you enjoy building deep customer relationships, solving problems, and driving strategic growth within a product-led environment, this is an exceptional next step in your commercial career.

Duties

  • Develop and maintain strong, long-term relationships with key manufacturing customers, acting as their primary point of contact for all account needs.
  • Acquire a thorough understanding of customer product requirements, specifications, timelines, and commercial objectives.
  • Promote and propose tailored textile and cover solutions that support customer product innovations and market strategies.
  • Secure ongoing business through effective negotiation, renewal discussions, and expansion of existing product programs.
  • Ensure the timely and accurate delivery of products and services by coordinating with internal design, production, planning, and logistics teams.
  • Manage customer issues and complaints with urgency and professionalism, ensuring trust is maintained throughout the partnership lifecycle.
  • Prepare regular progress reports, forecasts, and account reviews for internal and external stakeholders.
  • Identify areas for improvement within accounts and implement strategies to increase revenue and strengthen customer engagement.
  • Collaborate with local and global sales teams to identify growth opportunities and support broader commercial priorities.
  • Maintain accurate records of customer communications, opportunities, and activities within CRM systems.

Skills & Experience

  • Proven experience in Account Management or Key Account Management, ideally within a product, manufacturing, or specification-based environment.
  • Demonstrated success in growing accounts and delivering solutions based on customer needs.
  • Strong communication, presentation, and stakeholder management skills, with the ability to influence at all organisational levels.
  • Excellent organisational capability, with the ability to manage multiple projects and customer programs simultaneously.
  • Experience negotiating contracts and managing long-term commercial relationships.
  • Proficiency in CRM platforms (Salesforce or similar) and Microsoft Office, particularly Excel.
  • Strong problem-solving ability, commercial acumen, and attention to detail.
  • Textile, bedding, or home-product experience is highly advantageous but not essential.

About the Company

This organisation is a global, innovation-led manufacturer specialising in advanced textile and comfort solutions for the bedding and sleep-products industry. With a vast international footprint and a long history of design excellence, sustainability initiatives, and technical expertise, the company partners with many of the world's leading mattress brands. Its focus on quality, collaboration, and continuous improvement empowers team members to grow, contribute, and play a pivotal role in shaping the next generation of sleep technology.

How to ApplyHow to Apply Click APPLY or contact Brodie Steele, Consultant on for a confidential discussion.

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