Key Accounts Management

Have a knack for building strong customer relationships and love turning conversations into results?Ready to take ownership of major retail accounts and be the driving force behind their success?Join our passionate team partnering with retailers, managing beautiful garden décor ranges, and helping us grow nationwideWe are looking for a proactive, relationship-driven Business Development / Key Account Manager to step into a 12-month maternity leave contract and lead the way with our major retail customers. You'll be the connector, the problem-solver, and the trusted partner who ensures every key account feels supported, informed, and energised about working with us.In this hands-on role, you'll manage day-to-day account needs, present new products and promotions with confidence, and work closely with our sales, marketing, and operations teams. You'll play a pivotal role in driving growth, elevating customer experience, and strengthening partnerships across the business.This role is perfect for a motivated account manager who loves taking ownership, building meaningful relationships, and creating momentum. Your proactive mindset, communication skills, and commercial awareness will help you deliver exceptional service and uncover opportunities for growth.About UsWe are Alfresco Gardenware, a National Australian company with a vision to make people love their garden and encourage more people into the garden in a sustainable way.We've been around since 2005 and we have over 1000 product lines and 3000+ customers all around Australia.We are an industry-leading business with a strong, loyal team who work hard, enjoy themselves, and maintain an excellent work/life balance whilst delivering outstanding results.The RoleReporting directly to the General Manager, you'll be the driving force behind our major customer relationships. You'll champion our key accounts with proactive service, personalised support, and confident product knowledge. This is a hands-on, customer-facing position where you'll be the trusted partner retailers rely on before they even need to ask.If you love building meaningful relationships, showcasing new ranges with energy, and working cross-functionally with sales, marketing, product, and operations, you'll thrive here. This role is perfect for someone who enjoys variety, autonomy, and making an impact every single day.Key ResponsibilitiesOwn and nurture key wholesale accounts nationwide, ensuring they feel supported, valued, and ahead of the curve.Anticipate needs and present solutions proactively — always one step ahead.Confidently present new ranges, seasonal collections, and promotions with enthusiasm and insight.Represent the brand at trade fairs, showroom tours, and customer strategy sessions.Track account performance, order flow, and delivery timing to ensure everything runs smoothly.Work closely with internal teams to quickly solve problems and keep customers happy.About You3–4 years' experience in key account management or sales, ideally within wholesale, retail, or FMCG.A proactive, solutions-focused mindset. You lead conversations, anticipate needs, and take initiative without being asked.Exceptional relationship-building skills, with confident communication and smart negotiation abilities.Strong organisational skills and attention to detail, with the ability to juggle multiple accounts, timelines, and priorities.A commercial lens. You spot opportunities, think strategically, and understand what drives profitable growth.A positive, adaptable attitude and the ability to thrive in a family-owned, flexible, and collaborative environment.What We OfferA supportive, family-owned business with a friendly and flexible culture.The chance to work with an established portfolio of loyal customers.12-month maternity leave cover (part-time, 3 days per week).Exposure to wholesale, sales, and retail operations at scale.Enjoy a generous, performance-based commission structure that rewards results and initiative.In exchange for your proactive approach, relationship-building skills, and commitment to delivering exceptional customer service, you'll be supported by a workplace that genuinely cares about its people, its customers, and the environment, all while fostering a healthy work/life balance.Your ideas and input will be heard, welcomed, and encouraged. Working closely with the owner and leadership team, you'll gain exposure to all areas of the business and see the real impact of your work every day.Next Steps:So if you've read this far and this sounds like your next career move, please submit your CV with the following questions answered in a Cover Letter:How do you build and maintain long-term customer relationships in a wholesale or retail environment?How do you approach managing multiple accounts and competing priorities?What excites you most about working in the garden décor and giftware industry?Where do you live, and how does working part-time (3 days per week) suit your current situation?What aspects of this role and our business stood out to you and why?What are you currently earning, what's your notice period, and when would you be available to start?Thank you for taking the time to apply.< No Recruitment Agencies. Direct applicants only >