Account Manager

This is a fantastic opportunity to build your career while driving strategic engagement and client retention, working with The Market Link – a trusted partner to ASX-listed companies seeking to amplify their visibility and connect with active investors.

You'll join a small collaborative team committed to delivering outstanding service by craftingstrategic plans, managing seamless execution, and closely monitoring outcomes to ensure ongoing client success across strategic delivery, investor engagement and client renewals.

This role is ideal for a highly organized, proactive communicator who thrives in a dynamic, client-facing environment.

In this role, you'll contribute to the success of our clients by:

Crafting strategic plans that align with clients' objectives

Managing end-to-end campaign execution, ensuring timely delivery and measurable outcomes

Owning client relationships — leading communication, renewal conversations, and reporting

Delivering insights and recommendations to optimize campaign performance and investor engagement

Providing market-aware strategic guidance, informed by evolving investor behavior, news flow and client needs

If you're ready to make a difference and grow your career, this is your chance to join a team that's driving real outcomes for listed companies and investors alike.

Who are we?

With offices in Perth, WA and a growing presence in Newcastle, NSW, The Market Link is a leader in connecting investors with listed companies through strategic digital marketing campaigns and high-impact investor engagement. We're driven by a passion for delivering exceptional client outcomes focus through innovation, insight, and collaboration.

In partnership with HotCopper — Australia's largest stock market and financial community platform with over 7 million investors and subscribers — The Market Link helps listed companies cut through the noise and directly engage with an active retail investor audience. Through this powerful partnership, we empower our clients to amplify their brand visibility, strengthen investor relations, and drive capital markets success.

About the role

You will be responsible for managing client accounts, building strong relationships and ensuring client satisfaction. You will serve as the primary point of contact for your clients, collaborating between departments to deliver exceptional service and support.

Key Responsibilities:

Client Relationship & Strategic Management

• Develop and maintain strong, trusted relationships with a portfolio of key clients.
• Act as the primary point of contact, addressing client enquiries and concerns promptly and professionally.
• Understand clients' business objectives and market positioning to tailor strategic recommendations.
• Collaborate cross-functionally with Sales, Editorial, and Media teams to deliver integrated solutions that meet client goals.
• Attend events and conferences on behalf of The Market Link and HotCopper to strengthen client connections and industry insights.
• Stay abreast of industry trends, market developments, and investor engagement strategies to advise clients with innovative, forward-thinking solutions.
• Develop and execute marketing strategies focused on products delivered through the HotCopper platform, ensuring alignment with client objectives and campaign goals

Renewals Management

• Manage the end-to-end renewal process to ensure continuity of service and client satisfaction.
• Initiate renewal conversations at least 90 days before campaign expiry, ensuring ample time for strategic review and planning.

Strategy Planning & Execution

• Hold kick-off meetings to provide strategic input and client context, setting the tone for successful execution.
• Oversee delivery milestones, using project management tools (e.g. Salesforce) to track progress, timelines, and budgets.
• Maintain structured, proactive communication with clients throughout their engagement — including weekly check-ins, monthly reviews, and quarterly strategic updates.
• Prepare and deliver monthly performance reports and quarterly strategic reports, providing data-driven insights, strategy outcomes, and recommendations for optimization.
• Monitor and adjust strategy execution to align with evolving client goals, investor sentiment, and market trends.

Platform Management & Operational Excellence

• Ensure all client data is accurately recorded and maintained in our internal client management platform (Salesforce plus other tools as required)
• Leverage reporting and dashboard features within these platforms to track client engagement, project milestones, and overall team performance.

Client Reporting & Insights

• Create client presentations, proposals, and reports that showcase strategic impact and value.
• Use data and actionable insights to identify growth opportunities and optimise client outcomes.
• Proactively flag potential issues or risks, offering timely and effective solutions to maintain client trust and retention.

About you

We're looking for a driven, strategic, and people-focused professional who is either looking to grow their career in account and client management — or take their existing skills to the next level in a dynamic, capital markets-focused environment.

You'll bring:

• Exceptional communication and interpersonal skills, with a natural ability to build trust and credibility with clients.
• A strategic mindset, with confidence in interpreting data, identifying trends, and making insight-led recommendations.
• Strong organizational skills and attention to detail to manage multiple client accounts effectively.
• The ability to stay focused and deliver results in a fast-paced, high-performing environment.
• A collaborative, solutions-focused attitude, and a passion for finding creative ways to drive client success.
• Desirable - A proactive interest in the capital markets, investor engagement, and financial media — whether through previous experience or a desire to grow your expertise in the space.

Join the team:

We foster a collaborative work environment where creativity and innovation are celebrated. As an Account Manager, you will play a vital role in shaping the success of our clients and contributing to the growth of our company.

If you're ready for a new challenge supported by a team of professionals, we'd love to hear from you.

Apply now and join The Market Link

To apply, please submit your resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position.