Key Account Manager, CASC

Caldic is a growing global provider of added-value distribution solutions for the life and material sciences, active across 43 countries in Europe, Latin America, North America, and Asia-Pacific.

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions for the food, pharma, personal care, and industrial product formulation markets of the world. Our specialty ingredients and chemicals solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain.

We are seeking a driven, proactive Key Account Manager (KAM) to join our team in the Coatings, Adhesives, Sealants and Construction sector. This role is pivotal in driving aggressive business growth by hunting for new business opportunities and building a solid pipeline of prospective clients, alongside strengthening relationships with our key accounts.

The Key Account Manager (KAM) is responsible for handling Caldic's most important customer accounts. The person must build and maintain a strong relationship with each customer at all levels of the customer organization. Be the lead point-of-contact, anticipate customers' needs, work within the company to ensure deadlines for the customer are met and help the customer succeed. The person will also bring in new businesses from existing customers and develop new relationships with potential customers.

The successful KAM should be able to draw on company resources to develop and implement strategic solutions to achieve key customers' long-term goals, analyze customer information, data and market information to develop business and marketing strategies to strengthen the business relationship with the key account and develop mutually profitable business opportunities.

This is an exciting opportunity for individuals who enjoy acting as a strategic advisor to key customers. The KAM adds indispensable value to our customers by demonstrating how we directly contribute to their bottom lines.

Key Responsibilities:

• New Business Development: strategically identify and pursue potential new business opportunities within the Coatings, Adhesives, Sealants and Construction sector, expand our customer base and achieve ambitious growth targets.
• Key Account Management & Relationship Building: cultivate strong relationships with existing key accounts, ensuring their ongoing satisfaction and identifying additional growth opportunities. Develop a deep understanding of customer needs and demonstrate how our portfolio can support and enhance their business objectives.
• Management & Growth: manage a diverse customer set with a dedicated focus on increasing market share, a pipeline of new customers, cross-selling and upselling within the segment.
• Technical Promotion & Support: champion our Principals' and Suppliers portfolio through technical promotion, delivering product insights and recommendations to customers. Provide technical support and guidance, positioning yourself as an industry expert and trusted advisor.

• Market Representation & Networking: actively represent Caldic and our Principals at industry events, networking opportunities, and trade shows to strengthen our brand presence. Keep abreast of industry trends and competitive landscape to maintain our competitive edge.

• Performance Analysis & Reporting: prepare and present regular reports on account performance, new business wins, and market trends. Collaborate with internal teams to ensure alignment on customer satisfaction and seamless project delivery.

Position Requirements & Key Abilities

• Education: Bachelor's degree in business, engineering, science or related qualifications.
• Experience: Proven experience in the Coatings, Adhesives, Sealants and Construction / Industrial Specialty industry with a technical background and a minimum of 5 years in Sales or Business Development.
• Sales Drive: Strong commercial acumen with a track record of achieving or exceeding sales targets in a "hunter" sales role. Commercial knowhow in pipeline development, pricing (top and bottom line).
• Relationship Skills: Exceptional communication and interpersonal skills, with the ability to establish trust and rapport with customers and build long-term partnerships.
• Exceptional communication skills, a skilled negotiator and proven experience in closing the deal.
• Technical Knowledge: Ability to effectively support product promotion, technical inquiries, and customer training.
• Analytical Ability: Strong problem-solving skills and the ability to analyze market and customer data to inform strategy.
• Travel: Willingness to travel within the assigned territory as needed to meet with customers.
• Tool: Proficiency in MS Office and CRM software.

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Caldic is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.