Sales Administration Officer

2 weeks ago

Eveleigh, New South Wales, Australia Janison Full time $60,000 - $90,000 per year

Position Summary

The Sales Administration Officer plays a key role in supporting the smooth operation of the Assessments Team. As the first point of contact for customer enquiries, you'll provide excellent service to clients, coordinate administrative processes, and ensure efficient delivery of assessment services.

This is an ideal opportunity for a motivated and organised individual with a background in administration who enjoys working in a fast-paced, customer-focused environment. You'll work closely with both internal teams and external clients to ensure a seamless experience from enquiry to delivery.

The role is open to applicants from anywhere in Australia.

Key Duties and Responsibilities

Customer Service & Communication

  • Act as the first point of contact for customer enquiries via phone and email.
  • Provide accurate and timely information about products, pricing, and services.
  • Liaise with customers and internal teams to support smooth delivery of assessment services.

Administrative Support

  • Manage data entry, record-keeping, and document management within internal systems.
  • Assist in preparing quotes, proposals, and client documentation.
  • Track and manage assessment schedules, bookings, and related logistics.

Team Support

  • Provide day-to-day administrative assistance to the Assessments Team.
  • Support reporting and tracking of key team metrics.
  • Assist in maintaining high levels of accuracy and efficiency across workflows.

Continuous Improvement

  • Identify opportunities to improve administrative processes and client experience.
  • Support implementation of new systems and processes when required.

About You

Essential:

  • Previous experience in an administration, customer service, or sales support role.
  • Strong attention to detail and ability to manage multiple priorities.
  • Confident communicator with a professional and customer-focused approach.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
  • Strong organisational skills with the ability to work independently and in a team.
  • A positive, can-do attitude and a willingness to learn and grow.

Desirable:

  • Experience in education, training, or assessments industry (advantageous but not essential).
  • Exposure to CRM or ticketing systems.

What We Offer

We are a purpose-driven organisation, offering a 'flexible' approach to work. We understand one size doesn't fit all, so whatever works for the business, the team and your role - means endless possibilities for the flexibility you need.

We also offer:

  • Access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
  • A fifth week of annual leave (conditions apply), a day off for your birthday and 'freebie days' throughout the year
  • Parental leave benefit including paid leave, continued super contributions and more
  • Flexible ways of working
  • A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
  • A focus on development and upskilling opportunities (if that's what you're after)

For a glimpse into Janison's culture and to see our regular employee updates, follow Janison on LinkedIn. We'd love you to be part of our community

Next Steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can't wait to hear from you

By submitting your application with Janison, you confirm acknowledgement of Janison's Applicant Privacy Notice which you can view at this link.

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