Customer Service Administrator

2 days ago

Virginia, Queensland, Australia Glass Outlet BNE Pty Ltd Full time $60,000 - $80,000 per year

About Us

Glass Outlet is a national supplier of innovative building products for trade-only customers, including glass, aluminium fencing, balustrading, screening, and shower screens. With a strong reputation for quality and service, our Virginia depot in Perth provides a one-stop solution for our trade customers' building material needs.

About The Role

We are seeking a motivated individual with strong office administration, customer service, and trade sales skills to join our team at the Virginia depot. Working side by side with team members, you be a key point of contact for trade customers, handling sales orders, processing transactions, and managing inquiries. You will also actively engage in trade sales by building relationships with our clients. Additionally, you will assist with scheduling freight and general administrative tasks. A proactive attitude, attention to detail, and the ability to multi-task are essential for success.

Key Responsibilities:

  • Preparing system-generated picking/packing reports for warehouse/production areas

  • Serving trade customers by processing sales orders, generating invoices, and managing stock inquiries

  • Actively engaging in trade sales by providing product advice and upselling suitable solutions

  • Scheduling outgoing freight via internal delivery services or third-party providers

  • Receiving and responding to incoming calls and emails for orders or general inquiries

  • Processing payments (cash, EFTPOS, and credit cards)

  • General office administration as required

Skills & Experience:

  • Experience in customer service or trade sales, ideally within building materials, logistics, or similar industries

  • Strong time management and organizational skills

  • Ability to multi-task in a busy environment while maintaining attention to detail

  • Proficiency in Microsoft Word and Outlook

  • Experience with software for processing sales and dispatching goods

  • Familiarity with warehouse distribution or stock movement is highly regarded

Benefits:

  • Competitive salary package

  • Staff discounts on our extensive range of building products

  • Comprehensive on-the-job training

  • Full-time role with regular weekday hours: Monday to Friday, 7:00 am to 3:00 pm or 7:30 am to 3:30 pm

If you are a dynamic and enthusiastic individual looking to contribute to a fast-growing business, we want to hear from you.

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