
Customer Service Administrator
3 days ago
About Us
Glass Outlet is a national supplier of innovative building products for trade-only customers, including glass, aluminium fencing, balustrading, screening, and shower screens. With a strong reputation for quality and service, our Virginia depot in Perth provides a one-stop solution for our trade customers' building material needs.
About The Role
We are seeking a motivated individual with strong office administration, customer service, and trade sales skills to join our team at the Virginia depot. Working side by side with team members, you be a key point of contact for trade customers, handling sales orders, processing transactions, and managing inquiries. You will also actively engage in trade sales by building relationships with our clients. Additionally, you will assist with scheduling freight and general administrative tasks. A proactive attitude, attention to detail, and the ability to multi-task are essential for success.
Key Responsibilities:
Preparing system-generated picking/packing reports for warehouse/production areas
Serving trade customers by processing sales orders, generating invoices, and managing stock inquiries
Actively engaging in trade sales by providing product advice and upselling suitable solutions
Scheduling outgoing freight via internal delivery services or third-party providers
Receiving and responding to incoming calls and emails for orders or general inquiries
Processing payments (cash, EFTPOS, and credit cards)
General office administration as required
Skills & Experience:
Experience in customer service or trade sales, ideally within building materials, logistics, or similar industries
Strong time management and organizational skills
Ability to multi-task in a busy environment while maintaining attention to detail
Proficiency in Microsoft Word and Outlook
Experience with software for processing sales and dispatching goods
Familiarity with warehouse distribution or stock movement is highly regarded
Benefits:
Competitive salary package
Staff discounts on our extensive range of building products
Comprehensive on-the-job training
Full-time role with regular weekday hours: Monday to Friday, 7:00 am to 3:00 pm or 7:30 am to 3:30 pm
If you are a dynamic and enthusiastic individual looking to contribute to a fast-growing business, we want to hear from you.
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