Customer Service Officer

1 day ago

Virginia, Queensland, Australia HoseCo Australia Pty Ltd Full time $40,000 - $60,000 per year

HoseCo is an industry leading Australian business specialising in the design, manufacture, testing and supply of hose, fittings and hose assemblies. We are focused on quality solutions & services and offer a complete range of industrial, hydraulic and offshore hose and fittings.

We here at HoseCo pride ourselves on providing outstanding experiences for both our customers and staff. We hold our values at the core of everything we do.

  • We Can - Mindset is everything
  • One Team - We're better together
  • Outward Looking - Best Solutions

We are committed to providing a safe & fulfilling work environment and offer room for progression for driven individuals. With facilities located in Perth, Brisbane and Darwin, we are building on over 25 years of success and continue to look for what's next to drive us forward into the future.

The Role

We are looking for a motivated and reliable individual to join our Virginia branch. Reporting to the Sales Team Lead you will be responsible for managing all aspects of client enquiries while providing an exceptional level of customer service.

Your key responsibilities will include:

  • Attend to customer enquiries, cost and prepare quotations
  • Serve customers in our Retail shop
  • Receive and process orders from customers
  • Source product from HoseCo's preferred suppliers
  • Create sales orders and purchase orders in our Pronto operating system
  • Update customers on their order status
  • Assist with picking and packing orders
  • Be trained to make hose assemblies
  • Maintain an in-depth knowledge of the HoseCo product range and offer product-related solutions
  • Adhere to HSE standards and quality control procedures
  • Support and promote HoseCo's values
Skills and Experience

We are looking for someone who is:

  • Self-motivated with a strong work ethic
  • Able to work closely with others in a team environment, as well as autonomously when required
  • Willing to adapt to changing business requirements

Our ideal candidate will have;

  • Previous experience in a customer service/sales role
  • Previous experience with industrial and hydraulic hose & fittings preferred but not essential
  • Current drivers' licence (manual)
  • Forklift licence

The successful candidate will be required to provide a police check from within the last 12 months.

This is a fantastic opportunity to join a growing and successful company with a supportive team culture.

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