Systems Support Officer

2 weeks ago

Brisbane, Queensland, Australia Madad Pty Ltd Full time $60,000 - $100,000 per year
Sealy of Australia - Systems Support Officer

The Company

Sealy of Australia is a wholly Australian-owned licensee of the world's largest bedding manufacturer. Established in 1923 and leaders in the premium bedding market, Sealy is continually leading product development and innovation across the globe.

Sealy's Information Technology team provides technology solutions and support across the Sealy International Group.

Sealy International encompasses:

  • Sealy of Australia & Sealy New Zealand

  • Sealy Joint Ventures in:

  • Hong Kong

  • Singapore
  • Taiwan
  • Malaysia
  • Korea
  • Indonesia
  • China
  • India
  • United Kingdom

The Role

We are seeking a highly motivated, customer focused analyst and developer interested in joining our on-site Wacol based User Support team as a Systems Support Officer.

You will be an integral part of supporting the in-house developed web and mobile ERP solutions for Sealy's manufacturing, financial and distribution systems across the Sealy International Group.

In this role you will:

  • Provide ERP systems support as an analyst

  • Work closely with internal users and third parties to diagnose problems and provide training within SLAs

  • Perform testing to validate SOPs and bugs
  • Maintain system configuration and master data

  • Document bugs and change requests

  • Maintain databases using SQL

  • Interrogate databases to identify problems

  • Propose and script solutions to fix bad data
  • Perform ad-hoc data extracts and mass updates

  • Design, build, test, and implement reports

  • Interrogate systems in Java and JavaScript

  • Debug and examine code to validate system functionality and identify root causes

  • Design, code, test, and deploy critical ad-hoc fixes

Qualifications and Experience

To be successful in this role, you will have the following:

  • Excellent written and verbal communication
  • 3 - 5 years' experience in a similar support role
  • Experience using ITSM tools (Atlassian Jira highly regarded)
  • Strong SQL skills
  • Programming skills in Java or JavaScript
  • Degree in Information Technology, Computer Science, or equivalent
  • Effective planning, time management and prioritisation skills
  • Ability to work collaboratively with user, team members and management

Highly regarded but is not mandatory:

  • Language abilities in Korean and/or Chinese (Mandarin/Cantonese)
  • Experience in manufacturing and/or financial systems

You will have great guidance and support from mentors within the Sealy Information Technology team.

How to Apply

If this position interests you, we encourage you to apply through seek. We will be reviewing all application regularly and will be in contact with candidates selected for the next stage of the process.

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