Systems Support Officer

2 weeks ago

Brisbane, Queensland, Australia Madad Pty Ltd Full time $104,000 - $130,878 per year
Sealy of Australia - Systems Support Officer

The Company

Sealy of Australia is a wholly Australian-owned licensee of the world's largest bedding manufacturer. Established in 1923 and leaders in the premium bedding market, Sealy is continually leading product development and innovation across the globe.

Sealy's Information Technology team provides technology solutions and support across the Sealy International Group.

Sealy International encompasses:

  • Sealy of Australia & Sealy New Zealand

  • Sealy Joint Ventures in:

  • Hong Kong

  • Singapore
  • Taiwan
  • Malaysia
  • Korea
  • Indonesia
  • China
  • India
  • United Kingdom

The Role

We are seeking a highly motivated, customer focused analyst and developer interested in joining our on-site Wacol based User Support team as a Systems Support Officer.

You will be an integral part of supporting the in-house developed web and mobile ERP solutions for Sealy's manufacturing, financial and distribution systems across the Sealy International Group.

In this role you will:

  • Provide ERP systems support as an analyst

  • Work closely with internal users and third parties to diagnose problems and provide training within SLAs

  • Perform testing to validate SOPs and bugs
  • Maintain system configuration and master data

  • Document bugs and change requests

  • Maintain databases using SQL

  • Interrogate databases to identify problems

  • Propose and script solutions to fix bad data
  • Perform ad-hoc data extracts and mass updates

  • Design, build, test, and implement reports

  • Interrogate systems in Java and JavaScript

  • Debug and examine code to validate system functionality and identify root causes

  • Design, code, test, and deploy critical ad-hoc fixes

Qualifications and Experience

To be successful in this role, you will have the following:

  • Excellent written and verbal communication
  • 3 - 5 years' experience in a similar support role
  • Experience using ITSM tools (Atlassian Jira highly regarded)
  • Strong SQL skills
  • Programming skills in Java or JavaScript
  • Degree in Information Technology, Computer Science, or equivalent
  • Effective planning, time management and prioritisation skills
  • Ability to work collaboratively with user, team members and management

Highly regarded but is not mandatory:

  • Language abilities in Korean and/or Chinese (Mandarin/Cantonese)
  • Experience in manufacturing and/or financial systems

You will have great guidance and support from mentors within the Sealy Information Technology team.

How to Apply

If this position interests you, we encourage you to apply through seek. We will be reviewing all application regularly and will be in contact with candidates selected for the next stage of the process.

  • Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia Children, Youth Justice And Multicultural Affairs Full time

    **The System Support Officer's key responsibilities are**:- support the operational daily functioning of the department's learning manage system (LMS),- be the first point of contact between the LMS support system and end-users,- create and maintain the LMS user profiles,- track LMS license usage,- assess and resolve Level 1 support queries arising from...

  • System Support Officer

    1 week ago

    Brisbane, Queensland, Australia Komatsu Full time

    At Komatsu Australia you'll be part of an inclusive culture where all people thrive, reflected in our purpose: _**_creating value together_**_. We encourage applicants of all backgrounds._**Systems Support Officer**Are you a tech enthusiast eager to make a wave in the Mining Solutions world? This is your chance to shine We're seeking a stellar Systems...

  • Business Systems Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Stadiums Full time

    Business Systems Support Officer PD 2025The Business Systems Support Officer is required to provide system administration and support services for SQ's business systems (including but not limited to Finance, Asset Management, HRIS, Payroll and CRM). This includes support for business process review and system analysis, as well as system design, operational...

  • Business Systems Support Officer

    3 weeks ago

    Brisbane, Queensland, Australia Stadiums Full time

    Business Systems Support Officer PD 2025The Business Systems Support Officer is required to provide system administration and support services for SQ's business systems (including but not limited to Finance, Asset Management, HRIS, Payroll and CRM). This includes support for business process review and system analysis, as well as system design, operational...

  • System Support Officer

    4 days ago

    Brisbane, Queensland, Australia Children, Youth Justice And Multicultural Affairs Full time

    **The System Support Officer key responsibilities are**:- Maintain data on child protection information systems ensuring accuracy, completeness, quality and timeliness of input and output- Request child protection history and other information from authorized child protection and other government agencies- Interpret data and produce reports from existing...

  • IT Systems Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Respect Group Limited Full time $60,000 - $80,000 per year

    About Us At Respect, we're proud to be a not-for-profit organisation that operates residential aged care homes and retirement living communities across Australia. We are passionate about ensuring our residents receive the highest standard of care in a compassionate, supportive environment. As we grow and evolve, so too does our need for skilled, dedicated...

  • Maintenance Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia Mackellar Group Full time

    Mining / Oil & Gas / Utilities- Engineering & Maintenance- Carmichael Mine- Permanent / Full Time- Permanent role- 5/2/4/3 Roster | 12hr days | FIFO Rockhampton or Townsville- Carmichael MineYour new companyMackellar is one of Australia's largest privately owned mining equipment & service providers in Mining and Civil Earthmoving. We have an opportunity to...

  • Venue Systems Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Stadiums Queensland Full time $60,000 - $90,000 per year

    The Venue Systems Support Officer is required to provide system administration and operational support services for SQ's venue-based operational and facility management systems (including timing and scoring, production room, building management, CCTV, access control and other venue operational systems).  This includes support for business process and system...

  • Maintenance Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia Mackellar Group Full time

    Mining / Oil & Gas / Utilities- Engineering & Maintenance- Carmichael Mine- Permanent / Full Time- Permanent role- 5/2/4/3 Roster | 12.5hr days | FIFO Rockhampton or Townsville- Carmichael MineYour new companyMackellar is one of Australia's largest privately owned mining equipment & service providers in Mining and Civil Earthmoving. We have an opportunity to...

  • Maintenance Systems Support Officer

    4 days ago

    Brisbane, Queensland, Australia Mackellar Group Full time

    Mining / Oil & Gas / Utilities- Engineering & Maintenance- Middlemount- Permanent / Full Time- Permanent role- 5/2/4/3 Roster | 12.5hr days | DIDO- Middlemount MineYour new companyMackellar is one of Australia's largest privately owned mining equipment & service providers in Mining and Civil Earthmoving. We have an opportunity to work across all crews...