Telesales & Office Admin

Key responsibilities & duties include:

Outbound & Inbound Sales Calls

• Make outbound calls to prospective or existing customers to sell products.
• Handle inbound inquiries and convert leads into sales opportunities.

Lead Generation & Qualification

• Identify potential customers through databases, referrals, or follow-up leads.
• Qualify leads by understanding customer needs, interests, and purchase readiness

Product Knowledge & Presentation

• Develop a thorough understanding of the company's products or services.
• Present features, benefits, and pricing clearly to customers over the phone.

Customer Relationship Management

• Build and maintain positive relationships with customers to encourage repeat business.

Sales Target Achievement

• Meet or exceed daily, weekly, and monthly sales targets.
• Work proactively to maximize sales opportunities and minimize missed leads.

Handling Objections & Closing Sales

• Address customer objections or concerns effectively.
• Negotiate and close sales deals confidently and professionally.

Follow-up & After-Sales Service

• Follow up with customers for feedback, renewals, or upselling opportunities.
• Ensure a smooth onboarding or delivery process post-sale.

Reporting & Documentation

• Prepare daily or weekly sales reports for management.
• Update and maintain databases with accurate sales information.

Compliance & Quality Assurance

• Adhere to company policies, scripts, and legal regulations (e.g., Do Not Call list, privacy laws).
• Maintain high standards of professionalism and ethical conduct.

Team Collaboration

• Work with marketing and customer service teams to improve lead quality and customer experience.
• Share insights from customer interactions to help refine sales strategies.

Skills & Experience required:

Communication Skills

• Verbal communication: Clear, confident, and persuasive speaking style.
• Listening skills: Ability to understand customer needs, pain points, and objections.
• Articulation: Speaking fluently and professionally over the phone.
• Tone control: Using the right tone to build trust and maintain interest.

Sales & Persuasion Skills

• Negotiation: Convincing customers while maintaining professionalism.
• Closing techniques: Ability to move prospects from interest to purchase.
• Product presentation: Explaining benefits and value propositions effectively.
• Upselling and cross-selling: Identifying opportunities to sell additional products.

Customer Service Skills

• Empathy: Understanding customer emotions and responding appropriately.
• Patience: Handling difficult or indecisive customers calmly.
• Problem-solving: Offering quick and practical solutions to customer concerns.

Organizational Skills

• Typing & data entry: Accurate note-taking during calls.
• Multitasking: Managing calls, updating records, and following up efficiently.
• Time management: Organizing calling schedules to maximize productivity.

Personal & Professional Qualities

• Resilience: Staying positive after rejection or failed sales attempts.
• Self-motivation: Maintaining enthusiasm and focus on daily targets.
• Goal orientation: Working steadily toward KPIs and quotas.
• Adaptability: Adjusting to different customer personalities and situations.

Additional (Desirable) Skills

• Basic computer literacy: Familiarity with MS Office or Google Workspace.
• Market awareness: Understanding competitors and industry trends.
• Team collaboration: Working smoothly with marketing or customer success teams.
• Language proficiency: Speaking multiple languages is a strong advantage.

Why Join Us

• Work with a well-established and rapidly growing company.
• Supportive and friendly team environment.
• Convenient working hours (Mon–Fri, 9am–5pm).
• On-site parking available.
• Opportunity to develop your sales career in the food industry.